Experience Activity Coordinator — Guest Experiences

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership discount

Room discounts at Marcus Hotels &R

Discounts at Marcus venues, dining, on

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI, part of Marcus Hotels & Resorts, seeks an Experience Activity Coordinator. You will coordinate daily activities, welcome guests to experiences, and design on/off-site events to enhance guest enjoyment.

The role requires energy, creativity, and strong guest relations, with a flexible schedule including nights and weekends. The position focuses on delivering personalized experiences, resolving guest issues, and coordinating programs across the resort.

Qualifications

• High school diploma or equivalent required.
• Event planning, catering, or recreation experience preferred.
• Strong organizational skills and ability to multitask.
• Independent decision-maker with a safety mindset.
• Excellent written and oral communication skills.

Responsibilities

• Plan and execute daily activities for resort guests.
• Welcome and introduce guests to experiences upon arrival.
• Create, develop, and implement on/off-site events.
• Promote and build excitement for scheduled events.
• Address and resolve guest complaints.
• Personalize experiences through a proactive guest profiling program.
• Schedule activities, update marketing materials, and adjust for changes that may arise.
• Complete special projects as assigned.

Skills

High energy

Positive attitude

Creativity

Excellent communication

Organizational skills

Multitask

Independent decision-maker

Safety mindset

Stand for long periods

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Grand Geneva Resort & Spa in Lake Geneva, WI, part of Marcus Hotels & Resorts, seeks an Experience Activity Coordinator. You will coordinate daily activities, welcome guests to experiences, and design on/off-site events to enhance guest enjoyment.

The role requires energy, creativity, and strong guest relations, with a flexible schedule including nights and weekends. The position focuses on delivering personalized experiences, resolving guest issues, and coordinating programs across the resort.