Guest Experience & Activities Coordinator

Marcus Corporation; Lake Geneva (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free meals

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels & Resorts

Free parking

Two for one movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

The Marcus Corporation’s Grand Geneva Resort & Spa in Lake Geneva, WI, seeks an Experience Activities Coordinator to plan and execute daily activities for resort guests, welcome guests, and coordinate on/off-site events.

The role requires high energy, strong organization, excellent communication, and a safety-minded, flexible candidate who can work nights, weekends, and holidays. Benefits include meals, discounts, and growth opportunities.

Qualifications

• High school diploma or equivalent required; event planning, catering, or recreation experience preferred.
• High energy, positive attitude, and creativity.
• Strong organizational skills and ability to multitask.
• Excellent written and oral communication skills.
• Independent decision-maker with a safety mindset.
• Able to stand for long periods and work a flexible schedule, including nights, weekends, and holidays.
• Reliable transportation.

Responsibilities

• Plan and execute daily activities for resort guests.
• Welcome and introduce guests to experiences upon arrival.
• Create, develop, and implement on/off-site events.
• Promote and build excitement for scheduled events.
• Address and resolve guest complaints.
• Personalize experiences through a proactive guest profiling program.
• Schedule activities, update marketing materials, and adjust for changes that may arise.
• Complete special projects as assigned.

Skills

Event planning

Customer service

Guest relations

Multitasking

Safety mindset

Stand for long periods

Education

High school diploma or equivalent

Event planning experience preferred

Job description

The Marcus Corporation’s Grand Geneva Resort & Spa in Lake Geneva, WI, seeks an Experience Activities Coordinator to plan and execute daily activities for resort guests, welcome guests, and coordinate on/off-site events.

The role requires high energy, strong organization, excellent communication, and a safety-minded, flexible candidate who can work nights, weekends, and holidays. Benefits include meals, discounts, and growth opportunities.