Existing Customer Ops Lead — Install & Service

ADT; Melville (NY); Hybrid; USD 62,000 - 115,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Job summary

ADT Security Services in Melville is seeking a Team Manager to coordinate installation and service within a designated territory. You will plan and manage the field workforce, liaise with corporate service, and ensure timely, quality outcomes for existing customers.

The role emphasizes leadership, cost control, and continuous improvement, with opportunities to drive growth and customer satisfaction across districts.

Qualifications

• Education: Associate degree or equivalent related experience.
• Experience: 3–5 years in a high-volume operation with cost/benefit focus.
• Leadership: ability to lead a team and manage multiple priorities.

Responsibilities

• Plans, implements and manages service workforce activities.
• Coordinates installation/service policies and training for staff.
• Drives cost-efficient service aligned with sales growth targets.
• Meets profitability goals with General Manager.
• Leads regular meetings and maintains quality and timely service.

Skills

Business skills

Strategic thinking

Management skills

Written and verbal communication

Computer skills (Windows)

Education

Associate degree

Job description

ADT Security Services in Melville is seeking a Team Manager to coordinate installation and service within a designated territory. You will plan and manage the field workforce, liaise with corporate service, and ensure timely, quality outcomes for existing customers.

The role emphasizes leadership, cost control, and continuous improvement, with opportunities to drive growth and customer satisfaction across districts.