Team Manager Existing Customer Operations

ADT; Melville (NY); On-site; USD 62,000 - 115,000; Full time

Job summary

ADT Team Manager in Melville, NY, will oversee the Existing Customer channel and coordinate people and materials for prompt installation and service of all jobs within the district.

You will plan, implement and manage activities for the field workforce, partner with the General Manager to meet profitability goals, and lead a team through training, supervision and performance tracking.

Qualifications

• Associate degree or equivalent related experience.
• 3–5 years related industry experience with a high volume operation.
• Ability to lead a team and manage multiple challenges.

Responsibilities

• Plans, implements and manages the activities of the service work force.
• Formulates a sound business plan to provide cost efficient service.
• Leads, trains and coaches the installation/service team.

Skills

Team leadership

Planning

Communication

Training

Budgeting

Education

Associate degree

Job description

Position Overview:

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.

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Position Overview:

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.

Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service .

Major Responsibilities:

• Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results
  
  

Knowledge, Skills And Abilities

Education: Associate degree or equivalent related experience.

Experience:

• 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
• Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
  
  

Skills:

• Solid business skills.
• Must be conceptually oriented with the ability to think and act strategically.
• Proven management skills with the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in a Microsoft Windows.
  
  

Pay And Benefits Disclosure

• The salary for this role is 62,150 - $115,390 a year with a quarterly bonus and Fixed and Variable Auto Reimbursement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off amoung others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
  
  

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.