Residential Security Install Tech, Customer-Focused

ADT; Kentwood (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, Dental, Vision, 401(k)

Paid vacation time

Tuition reimbursement

Career growth opportunities

Job summary

ADT Security Services seeks a Residential Installation Technician to evaluate customer needs, design, install, and educate customers on their security systems at homes or small businesses.

You will work with customers to determine optimal equipment, install and test operations, and ensure proper functionality and signal reception. The role involves visiting customer locations, collaborating with coworkers, and pursuing safe practices on site.

Qualifications

• Customer-focused and customer-driven mindset.
• Technical aptitude to assess and install security solutions.
• Clear verbal communication to explain systems to customers.
• Ability to thrive when facing uncertainty and adapt.
• Valid driver's license required.

Responsibilities

• Determine optimal system and equipment with customers.
• Install and test all equipment to ensure proper functionality and signal reception.
• Evaluate customer information and propose best solution for the location.
• Identify opportunities to improve system usability and recommend enhancements.
• Adhere to safety practices to protect people and property.
• Prevent loss of materials, ladders, and tools on site.
• Leave the site clean and in good condition after work.

Skills

Customer focused

Technical aptitude

Strong verbal communication

Thrive in uncertainty

Valid driver's license

Education

High School degree

Job description

ADT Security Services seeks a Residential Installation Technician to evaluate customer needs, design, install, and educate customers on their security systems at homes or small businesses.

You will work with customers to determine optimal equipment, install and test operations, and ensure proper functionality and signal reception. The role involves visiting customer locations, collaborating with coworkers, and pursuing safe practices on site.