Exhibit Services Specialist - EventNow & Live Support

Encore Global; Coppell (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Encore Global in Coppell, TX is seeking an Exhibit Service Representative, CSC to deliver outstanding customer support for EventNow and Encore venues. You will handle orders, assist with inquiries, and coordinate with Sales and Operations to ensure flawless exhibit events on-site and remotely as needed.

The role requires strong communication, tech aptitude, and a willingness to travel up to 25%. You will become a subject matter expert on EventNow and help optimize customer experience while

Qualifications

• Three or more years of customer service experience.
• Bachelor's degree preferred.
• Technical aptitude with computer software and programs.

Responsibilities

• Manage customer requests by phone, chat, email, and other channels.
• Utilize EventNow as a buying channel and assist customers with online shopping.
• Coordinate with Sales and Operations to ensure successful exhibit events.
• Travel to show sites as assigned to support on-site needs.
• Maintain accurate CRM and ordering systems.

Skills

Customer service

Written and verbal communication

Travel readiness

Technical aptitude

Education

Bachelor's degree preferred

Tools

EventNow

CRM systems

Job description

Encore Global in Coppell, TX is seeking an Exhibit Service Representative, CSC to deliver outstanding customer support for EventNow and Encore venues. You will handle orders, assist with inquiries, and coordinate with Sales and Operations to ensure flawless exhibit events on-site and remotely as needed.

The role requires strong communication, tech aptitude, and a willingness to travel up to 25%. You will become a subject matter expert on EventNow and help optimize customer experience while