Luxury Hospitality GM Front-of-House Operations Leader

OCM Development, LLC; Miami (FL); Hybride; USD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

Employee Assistance Program

Family meal provided

Résumé du poste

Miami Members Hospitality LLC seeks a General Manager to lead daily operations and uphold SEIA brand standards across front-of-house teams. You will train, discipline, and guide staff to maintain flawless guest experiences and consistent service quality.

Collaborate with the Director of Operations to build leadership talent, manage scheduling, and optimize labor while ensuring adherence to health and safety regulations. Strong hospitality leadership required.

Qualifications

• 5+ years of leadership in high-volume, fine dining or luxury hospitality.
• Strong understanding of service operations, labor management, and guest service excellence.
• Proven ability to lead, coach, and motivate diverse teams.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining calm, professional composure.
• Flexible availability, including nights, weekends, and holidays.
• Commitment to operational excellence and continuous improvement.

Responsabilités

• Oversee and execute service operations across all front-of-house departments, ensuring alignment with brand and service standards.
• Maintain brand-aligned systems, procedures, and service rituals for consistency across shifts.
• Establish, track, and evaluate key service metrics, coaching leads toward measurable results.
• Partner with the Director of Operations to develop management talent and accountability.
• Manage scheduling for front-of-house teams, ensuring coverage and labor efficiency within budget.
• Support daily staffing adjustments and monitor labor in real time.
• Ensure guest satisfaction and issue resolution through proactive presence and service recovery.
• Collaborate with the culinary team to coordinate front and back of house during meals and events.
• Participate in daily lineups, pre-shift briefings, and training sessions to reinforce readiness.
• Maintain compliance with health, safety, and sanitation regulations.
• Support the Director of Operations with administrative duties and performance tracking.

Connaissances

Leadership

Guest service

Coaching

Communication

Organization

Description du poste

Miami Members Hospitality LLC seeks a General Manager to lead daily operations and uphold SEIA brand standards across front-of-house teams. You will train, discipline, and guide staff to maintain flawless guest experiences and consistent service quality.

Collaborate with the Director of Operations to build leadership talent, manage scheduling, and optimize labor while ensuring adherence to health and safety regulations. Strong hospitality leadership required.