Guest Experience Manager - Hospitality Innovator

SFlaHHRA; Miami (FL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Complimentary room nights

Team canteen meals

Medical, dental, vision benefits

Restaurant discounts

Discounted transportation passes

Annual Fun Leave

Job summary

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and create authentic, memorable experiences that set us apart from other hotels. You will oversee guest registration, front desk operations, and service delivery, with a focus on warm, professional interactions and proactive problem solving.

The role requires at least 2 years of supervisory experience, strong English communication, and a passion for hospitality.

Qualifications

• Minimum 2 years of Supervisor experience.
• Able to work a flexible schedule including weekends and holidays.
• Strong interpersonal and communications skills with excellent written and spoken English.
• A second language is an advantage.

Responsibilities

• Manage the Guest Experience team to create authentic and memorable guest experiences.
• Ensure efficient guest registration, check-out and telephone service.
• Direct and train front office staff; assist in new-hire training.
• Liaise with other departments to ensure excellent service delivery.
• Handle guest complaints and inquiries courteously and efficiently.

Skills

Supervisor experience

Interpersonal skills

English proficiency

Second language

Tools

HMS

HotSOS

REX systems

Job description

EAST Miami is seeking a Guest Experience Manager to lead the Guest Experience team and create authentic, memorable experiences that set us apart from other hotels. You will oversee guest registration, front desk operations, and service delivery, with a focus on warm, professional interactions and proactive problem solving.

The role requires at least 2 years of supervisory experience, strong English communication, and a passion for hospitality.