Exhibit & Retail Operations Lead

Imagine; Bloomington (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Imagine is seeking a General Manager to oversee exhibit, retail, and photo operations, ensuring a premier guest experience and strong operational discipline. You will lead a onsite team, supervise staff, manage scheduling, drive revenue through guest service excellence, and partner with leadership to implement company initiatives.

The role requires at least 5 years of leadership in operations or hospitality, excellent communication, and the ability to balance priorities in a fast-paced

Qualifications

• 5 years of leadership or management experience in operations, retail, attractions, or hospitality.
• Strong knowledge of customer service, staffing, and employee management practices.
• Ability to plan, organize, and manage daily operations for efficiency and productivity.
• Experience with budgeting, cost control, and revenue management.
• Strong problem-solving skills and ability to adapt to changing operational needs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and POS systems.

Responsibilities

• Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.
• Supervise, coach, and support staff while fostering accountability and teamwork.
• Manage scheduling, staffing levels, and labor allocation to match operational needs; drive revenue growth through sales initiatives.
• Monitor and control operational expenses while implementing cost containment practices.
• Ensure exhibit and retail spaces are clean, safe, and aligned with company standards.
• Collaborate with production and leadership to troubleshoot and resolve interactive or scenic needs.
• Support onboarding and training to build team knowledge and engagement; communicate updates to senior leadership.
• Assist in planning operational traffic flows to improve the guest journey.
• Act as a point of contact for guest concerns and professionally resolve issues.

Skills

Leadership experience

Customer service

Staff management

Planning & organization

Budgeting & revenue

Problem solving

Communication & interpersonal

Job description

Imagine is seeking a General Manager to oversee exhibit, retail, and photo operations, ensuring a premier guest experience and strong operational discipline. You will lead a onsite team, supervise staff, manage scheduling, drive revenue through guest service excellence, and partner with leadership to implement company initiatives.

The role requires at least 5 years of leadership in operations or hospitality, excellent communication, and the ability to balance priorities in a fast-paced