Exhibit Operations & Guest Experience Manager

Exhibition Hub; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Exhibition Hub is seeking an Assistant General Manager in Boston to lead a team of Supervisors and Guest Service Associates, ensuring a welcoming, safe guest experience at our dynamic exhibitions. You will recruit, hire, train staff, schedule shifts, and oversee payroll while partnering with the General Manager to maintain budget controls and high service standards.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on guest engagement, safety protocols, and

Qualifications

• Minimum three years of customer service experience.
• Two years of supervisory or management experience, preferably with large crowds.
• Experience interviewing, hiring, and training staff.
• ASL or bilingual abilities are a plus.
• Retail, leisure, or tourism experience is a plus.

Responsibilities

• Staff recruitment, hiring, training, and scheduling.
• Manage Supervisors and Guest Service Associates at various touchpoints (box office, retail, VR).
• Follow established policies and procedures and reinforce with the team.
• Lead the team to maintain a safe, welcoming environment per Health, Safety, and Security protocols.
• Stay current on upcoming events and ticket/retail changes.
• Handle guest questions and escalate complaints efficiently.
• Maintain venue cleanliness per protocols.
• Represent the General Manager and Exhibition Hub professionally at all times.
• Assist in staffing scheduling, payroll audits, and keeping expenses within budget.
• Coordinate with off-site IT staff for exhibition equipment.

Skills

Staff management

Customer service

Scheduling

Payroll auditing

POS systems

MS Office

ASL / bilingual

Education

Two years college coursework

Five years customer service experience

Three years supervisory experience

Tools

POS systems

Microsoft Office

IT liaison

Job description

Exhibition Hub is seeking an Assistant General Manager in Boston to lead a team of Supervisors and Guest Service Associates, ensuring a welcoming, safe guest experience at our dynamic exhibitions. You will recruit, hire, train staff, schedule shifts, and oversee payroll while partnering with the General Manager to maintain budget controls and high service standards.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on guest engagement, safety protocols, and