Exhibit & Retail Experience Lead

Imagine; Minneapolis (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Imagine, a global designer and operator of immersive exhibits and attractions, seeks a Supervisor: Exhibit and Retail Operations to oversee floor operations and guest experience on-site. You will supervise frontline staff, train the team, and ensure safety and policy compliance while driving consistency across exhibit and retail areas.

The role requires 1–3 years of supervisory or team lead experience in retail/attractions, strong leadership, and excellent communication.

Qualifications

• 1-3 years of supervisory or team lead experience in retail, attractions, or hospitality preferred.
• Prior experience in guest service or customer-facing roles required.
• Experience handling cash, POS systems, and shift operations a plus.
• Seasoned safety ambassador
• Background in team-based work environments preferred.

Responsibilities

• Supervise daily operations on the floor to ensure smooth exhibit and retail activity.
• Support the General Manager by assisting with staff scheduling, training, and performance monitoring.
• Ensure employees follow company policies, procedures, and safety guidelines.
• Act as a first point of contact for guest questions, concerns, or escalations.
• Lead by example in delivering excellent customer service and suggestive selling.
• Assist with opening and closing procedures, including cash handling and reporting.
• Monitor inventory levels and assist with stocking as needed.
• Provide feedback and coaching to frontline staff to improve performance and engagement.
• Communicate updates, goals, and expectations from management to the team.
• Support the maintenance of a clean, organized, and safe working environment.
• Assist with implementing promotions, events, and other operational initiatives.
• Meet sales goals and criteria.
• Collaborate with other supervisors and managers to ensure operational efficiency.

Skills

Leadership

Training & coaching

Problem solving

Communication

Calm under pressure

Organized & detail-oriented

Flex hours

Guest-focused service

Job description

Imagine, a global designer and operator of immersive exhibits and attractions, seeks a Supervisor: Exhibit and Retail Operations to oversee floor operations and guest experience on-site. You will supervise frontline staff, train the team, and ensure safety and policy compliance while driving consistency across exhibit and retail areas.

The role requires 1–3 years of supervisory or team lead experience in retail/attractions, strong leadership, and excellent communication.