Exhibit & Retail Operations Lead — Guest Focused

Imagine Exhibitions Inc; BLOOMINGTON (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Imagine Exhibitions Inc. is seeking a Supervisor to oversee day-to-day floor operations for exhibit and retail areas in Bloomington, MN.

You will supervise frontline staff, train and monitor performance, and ensure safety and policy compliance while delivering exceptional guest service. The role requires strong leadership, coaching, and communication skills, with flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• 1-3 years of supervisory or team lead experience in retail, attractions, or hospitality preferred.
• Prior experience in guest service or customer-facing roles required.
• Experience handling cash, POS systems, and shift operations a plus.
• Seasoned safety ambassador
• Background in team-based work environments preferred.

Responsibilities

• Supervise daily operations on the floor to ensure smooth exhibit and retail activity.
• Support the General Manager by assisting with staff scheduling, training, and performance monitoring.
• Ensure employees follow company policies, procedures, and safety guidelines.
• Act as a first point of contact for guest questions, concerns, or escalations.
• Lead by example in delivering excellent customer service and suggestive selling.
• Assist with opening and closing procedures, including cash handling and reporting.
• Monitor inventory levels and assist with stocking as needed.
• Provide feedback and coaching to frontline staff to improve performance and engagement.
• Communicate updates, goals, and expectations from management to the team.
• Support the maintenance of a clean, organized, and safe working environment.
• Assist with implementing promotions, events, and other operational initiatives.
• Meet sales goals and criteria.
• Collaborate with other supervisors and managers to ensure operational efficiency.

Skills

Leadership

Training

Communication

Problem solving

Conflict resolution

Organization

Guest service

English proficiency

Tools

Cash handling

POS systems

Inventory management

Job description

Imagine Exhibitions Inc. is seeking a Supervisor to oversee day-to-day floor operations for exhibit and retail areas in Bloomington, MN.

You will supervise frontline staff, train and monitor performance, and ensure safety and policy compliance while delivering exceptional guest service. The role requires strong leadership, coaching, and communication skills, with flexibility to work evenings, weekends, and holidays in a fast-paced environment.