Executive VIP IT & AV DRI — West Coast

MongoDB Inc.; Palo Alto (CA); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Equity

Parental leave

Flexible PTO

Wellbeing benefits

Job summary

MongoDB, Inc. seeks a Global VIP Support lead to own end-to-end executive tech experiences for E-Staff in the US Pacific Time zone. You will manage onboarding, travel, and high-profile events with discretion and strategic foresight.

Responsibilities include proactive diagnostics, AI-assisted automation, and seamless cross-team collaboration while maintaining executive trust and confidentiality.

Qualifications

• Experience in IT end-user support, exec-facing environments, and VIP handling.
• Ability to operate with discretion and handle MNPI securely.
• Strong multi-platform (macOS, Windows, Google Workspace) fluency.

Responsibilities

• Own single-DRI for E-Staff in US Pacific Time zone; oversee onboarding, travel, and events.
• Lead proactive executive IT care, including pre-day-1 provisioning and high-stakes event support.
• Manage incident response, escalations, and handoffs across regions with SSL-level confidentiality.

Skills

IT end-user support

Senior leader support

Discretion

MacOS/Windows proficiency

AV/Zoom expertise

AI automation

Jira/SLAs

Tools

Okta

JAMF

Meraki

Confluence

Jira

Job description

MongoDB, Inc. seeks a Global VIP Support lead to own end-to-end executive tech experiences for E-Staff in the US Pacific Time zone. You will manage onboarding, travel, and high-profile events with discretion and strategic foresight.

Responsibilities include proactive diagnostics, AI-assisted automation, and seamless cross-team collaboration while maintaining executive trust and confidentiality.