Executive IT & Events Lead — VIP Tech & AV

Kong Inc.

California

On-site

USD 180,000 - 240,000

Full time

9 days ago

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Job summary

Kong Inc., the AI Connectivity Company, seeks a Senior Executive IT & Events Engineer to deliver high-touch, white-glove support for the executive leadership team. You will architect service definitions, SOPs, and SLAs while elevating AV/meetings and corporate events.

The role combines hands-on tech coverage with strategic IT service design across macOS, Windows, and collaboration tools. Ideal candidates bring 5+ years in IT support with direct executive exposure, strong experience with

Qualifications

5+ years in IT desktop support or systems engineering with 2+ years supporting C-level executives in a fast-paced SaaS environment.
Deep expertise in macOS management/troubleshooting (Jamf/Iru) and Windows 11 (Intune/Entra ID).
Proficient with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, Jira/Confluence.
Experience with AV/video conferencing hardware and control software (Zoom Rooms, Neat, Crestron, Shure).
Strong home networking troubleshooting (mesh Wi‑Fi, DNS, VPNs, bandwidth issues).
Excellent verbal and written communication; able to stay calm under pressure.
Discretion and integrity in handling sensitive information.
Willingness to provide on-call support and travel as needed.
Nice to have: experience launching executive/concierge IT support models; relevant certifications; streaming tools (OBS, vMix).

Responsibilities

Service Definition & Program Architecture: design and document the executive support framework with SLAs and SOPs.
Proactive VIP Experience: build proactive support models including VIP onboarding/offboarding workflows.
Vendor & Asset Strategy: curate a catalog of high-performance hardware and home-office equipment.
White-Glove Executive Support: rapid, confidential technical assistance for executives and EBPs across devices and collaboration tools.
Coordinate with admin assistants and global teams to ensure a seamless tech experience.
Security & Confidentiality: handle data with utmost discretion.
Corporate Events & AV: provide technical coverage for leadership meetings and broadcasts; manage conference room health.
Operational Excellence: runbooks, knowledge base, and continuous improvement through feedback loops.
Cross-Functional IT & Infra Collaboration: escalate Tier 2/3 issues and pilot new deployments.