Executive IT & Events Engineer - VIP Support

KONG; Sacramento (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Kong Inc., the AI Connectivity Company, seeks a Senior Executive IT & Events Engineer to deliver high-touch technical support for the executive leadership team. You will define the executive support program, establish SLAs, and drive event production and IT service excellence across our org.

You will bridge leadership needs with IT service desk and infrastructure teams, shaping SOPs, governance, and proactive support for travel and on-site events worldwide.

Qualifications

• 5+ years in IT desktop support or systems engineering with 2+ years supporting executives in fast-pace SaaS environments.

Responsibilities

• Define executive support framework with SOPs, SLAs, escalation protocols.
• Build proactive VIP support model including hardware audits and onboarding/offboarding workflows.
• Maintain standardized hardware catalog for executive productivity and events.
• Provide high-touch support across macOS, iOS, Windows, and Android.
• Coordinate with admins and exec teams globally for seamless tech experience.
• Manage executive meeting tech, AV for events, and corporate broadcasts.
• Develop runbooks and knowledge base for coverage during off-hours/travel.
• Collaborate with infrastructure for site builds and tool rollouts.

Skills

Executive support

C-level experience

MacOS management

Windows management

Communication

Travel readiness

Calm under pressure

Tools

Jamf

Intune

Entra ID

Google Workspace

Microsoft 365

Slack

Zoom

Okta

1Password

Jira/Confluence

Zoom Rooms

Neat

Crestron

Shure audio

OBS

vMix

APIs/n8n

Job description

Kong Inc., the AI Connectivity Company, seeks a Senior Executive IT & Events Engineer to deliver high-touch technical support for the executive leadership team. You will define the executive support program, establish SLAs, and drive event production and IT service excellence across our org.

You will bridge leadership needs with IT service desk and infrastructure teams, shaping SOPs, governance, and proactive support for travel and on-site events worldwide.