VIP Executive IT & Events Architect

konghq.com; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Kong is establishing an Executive IT Support function to provide white-glove technology experiences for the executive leadership team. The Senior Executive IT & Events Engineer will define SOPs, set SLAs, elevate event production, and bridge leadership needs with IT service desks and infrastructure teams.

Responsibilities include proactive VIP support across macOS, iOS, Windows, and Android, asset strategy, and coordination with admins globally to ensure seamless tech experiences for executives

Qualifications

• 5+ years in IT desktop support or systems engineering.
• 2+ years supporting C-level executives, venture partners, or board members.
• Deep expertise in macOS management and troubleshooting (Jamf).
• Proficiency in Windows 11 management (Intune/Entra ID).
• Experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, Jira/Confluence.

Responsibilities

• Define the Executive Support framework including SOPs and SLAs.
• Provide high-touch, confidential tech support for executives and EBPs.
• Lead AV/meeting tech for executive events and company-wide broadcasts.
• Maintain runbooks and knowledge base for off-hours coverage.
• Collaborate with IT infra teams for site builds and rollouts.

Skills

IT desktop support

C-level executive support

macOS management

Windows 11/Entra ID

SaaS admin suites

Communication

Security & discretion

Travel readiness

Tools

Jamf

Intune

Zoom Rooms

Crestron

Shure audio systems

Neat

Job description

Kong is establishing an Executive IT Support function to provide white-glove technology experiences for the executive leadership team. The Senior Executive IT & Events Engineer will define SOPs, set SLAs, elevate event production, and bridge leadership needs with IT service desks and infrastructure teams.

Responsibilities include proactive VIP support across macOS, iOS, Windows, and Android, asset strategy, and coordination with admins globally to ensure seamless tech experiences for executives