Executive VC Operations Specialist Onsite

Crystal Equation Corporation; Menlo Park (CA); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Full benefits

Job summary

Crystal Equation Corporation in Menlo Park, CA, seeks a Service Operations Specialist with 5+ years in AV/VC support to drive operational excellence in executive spaces. You will coordinate with global teams, manage incidents, and ensure quality of collaboration experiences for executives.

Responsibilities include proactive service delivery, risk mitigation, and stakeholder communications across Facilities, Deployments, Events, and Security.

Qualifications

• 5+ years of experience in audio-visual and video conferencing support operations.
• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet.
• Experience with video conferencing project management, operational processes, risk management & mitigation.
• Background & working experience using Cisco Hardware and Software.
• Willingness to travel between offices locally and occasionally internationally

Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
• Drives operational service to support video conferencing solutions for executives.
• Ensures operational rigor across inspections, break/fix & remediation processes.
• Partners closely with global video conferencing operations & engineering services to ensure alignment.
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executives video conferencing hardware and software technology.
• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
• Builds and maintains stakeholder and cross-functional relationships and communications across our company, including Executive teams, Facilities, Deployments, Events & security partners.
• Drives executive service reporting and documentation and ensures continuous development & improvements

Skills

AV support

Video conferencing

Executive engagement

Project management

Vendor management

Time management

Communication

Problem solving

Autonomy

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Cisco hardware

Cisco software

Zoom

Google Meet

Job description

Crystal Equation Corporation in Menlo Park, CA, seeks a Service Operations Specialist with 5+ years in AV/VC support to drive operational excellence in executive spaces. You will coordinate with global teams, manage incidents, and ensure quality of collaboration experiences for executives.

Responsibilities include proactive service delivery, risk mitigation, and stakeholder communications across Facilities, Deployments, Events, and Security.