CST Service Operations Specialist V

Crystal Equation Corporation; Menlo Park (CA); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Full benefits

Job summary

Crystal Equation Corporation in Menlo Park, CA, seeks a Service Operations Specialist with 5+ years in AV/VC support to drive operational excellence in executive spaces. You will coordinate with global teams, manage incidents, and ensure quality of collaboration experiences for executives.

Responsibilities include proactive service delivery, risk mitigation, and stakeholder communications across Facilities, Deployments, Events, and Security.

Qualifications

• 5+ years of experience in audio-visual and video conferencing support operations.
• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet.
• Experience with video conferencing project management, operational processes, risk management & mitigation.
• Background & working experience using Cisco Hardware and Software.
• Willingness to travel between offices locally and occasionally internationally

Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
• Drives operational service to support video conferencing solutions for executives.
• Ensures operational rigor across inspections, break/fix & remediation processes.
• Partners closely with global video conferencing operations & engineering services to ensure alignment.
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executives video conferencing hardware and software technology.
• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
• Builds and maintains stakeholder and cross-functional relationships and communications across our company, including Executive teams, Facilities, Deployments, Events & security partners.
• Drives executive service reporting and documentation and ensures continuous development & improvements

Skills

AV support

Video conferencing

Executive engagement

Project management

Vendor management

Time management

Communication

Problem solving

Autonomy

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Cisco hardware

Cisco software

Zoom

Google Meet

Job description

CST Service Operations Specialist Onsite

About the Team: The Collaboration Services Team delivers day-to-day support for our collaboration technology estate - video conferencing, AV systems, executive meeting spaces, and customer-facing experience environments. CST operates globally across all campuses, providing reactive break-fix, proactive inspections, automated monitoring response, and project-based deployment support. Service operations staff are supported by an extensive managed service.

Summary: We are seeking a Service Operations Specialist to provide operational support in the bay area campus for our audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices. A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.

Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
• Proactively drives operational service to support video conferencing solutions for executives.
• Ensures operational rigor across inspections, break/fix & remediation processes.
• Partners closely with global video conferencing operations & engineering services to ensure alignment.
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executives video conferencing hardware and software technology.
• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
• Builds and maintains stakeholder and cross-functional relationships and communications across our company, including Executive teams, Facilities, Deployments, Events & security partners.
• Drives executive service reporting and documentation and ensures continuous development & improvements

Minimum Qualifications

• 5+ years of experience in audio-visual and video conferencing support operations
• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet
• Experience with video conferencing project management, operational processes, risk management & mitigation.
• Background & working experience using Cisco Hardware and Software
• Must be able to meet tight deadlines, on a fast-paced production schedule
• Proficiency in monitoring, detection, remediation through technology
• Demonstrable experience of service management of contractors and/or direct teams.
• Willingness to travel between offices locally and occasionally internationally
• Flexibility with working hours for global timezones
• Passion for technology and agility at learning new products and technologies
• Excellent organizational skills, able to prioritize work effectively & efficiently
• Able to work autonomously or within a team environment
• Experience working independently and making sound choices without additional support
• Experience working with VIP's and Executives in an operational capacity.

Preferred Qualifications

• Bachelor's degree or demonstrated equivalent work-related experience
• Excellent problem-solving skills and effective communication skills
• Experience building and keeping good relationships with business partners & 3rd party partners

Pay range is $57 - $62 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust. For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.