Operations Coordinator V

Spectraforce Technologies, Inc.; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Spectraforce Technologies is seeking a Service Operations Specialist to deliver hands-on operational support for the Client's AV and VC technology estate within the Bay Area campuses.

The role emphasizes executive-facing service quality, cross-functional collaboration, and proactive service health monitoring to identify gaps early. Local travel is involved, with occasional international travel as business needs dictate.

Qualifications

• 5+ years of experience in audio-visual and video conferencing support operations.
• Experience with Cisco Video Conferencing, Zoom & Google Meet.
• Experience with video conferencing project management and risk mitigation.
• Background with Cisco hardware and software.

Responsibilities

• Drives operational service for internal VC tech in executive spaces worldwide.
• Supports video conferencing solutions for executives.
• Ensures rigor in inspections, break/fix and remediation processes.
• Partners with global VC operations and engineering to ensure alignment.
• Manages high-priority escalations, incidents, and maintenance for VC hardware/software.
• Supports high-priority meetings and small-scale events using VC tech.
• Builds relationships across Executive, Facilities, Deployments, Events & Security teams.

Skills

AV/VC support

Executive support

Cross-functional collaboration

Project management

VIP handling

Education

Bachelor's degree or equivalent

Tools

Cisco Video Conferencing

Zoom

Google Meet

Job description

Job Title: CST (Collaboration Services Team) Service Operations Specialist (Operations Coordinator V)

Location: Fremont / MPK, California (Client HQ)

Duration: 12 months (with potential extension based on program needs)

Travel: Local travel with campus and bay area. Occasional international travel as per business needs

Reporting: Global Service Owner, Collaboration Services

About the Team

The Collaboration Services Team delivers day-to-day support for Client's collaboration technology estate - video conferencing, AV systems, executive meeting spaces, and customer-facing experience environments. CST operates globally across all Client campuses, providing reactive break-fix, proactive inspections, automated monitoring response, and project-based deployment support. Service operations staff are supported by an extensive managed service.

Role Summary

We are seeking a Service Operations Specialist (CW) to provide operational support in the bay area campus for Client's audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices.

A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.

Key Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
• Proactively drives operational service to support video conferencing solutions for executives at Client.
• Ensures operational rigor across inspections, break/fix & remediation processes.
• Partners closely with global video conferencing operations & engineering services to ensure alignment.
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive's video conferencing hardware and software technology.
• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
• Builds and maintains stakeholder and cross-functional relationships and communications across Client including Executive teams, Facilities, Deployments, Events & security partners.
• Drives executive service reporting and documentation and ensures continuous development & improvements

Minimum Qualifications

• 5+ years of experience in audio-visual and video conferencing support operations
• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet
• Experience with video conferencing project management, operational processes, risk management & mitigation.
• Background & working experience using Cisco Hardware and Software
• Must be able to meet tight deadlines, on a fast-paced production schedule
• Proficiency in monitoring, detection, remediation through technology
• Demonstrable experience of service management of contractors and/or direct teams.
• Willingness to travel between offices locally and occasionally internationally
• Flexibility with working hours for global timezones
• Passion for technology and agility at learning new products and technologies
• Excellent organizational skills, able to prioritize work effectively & efficientlyAble to work autonomously or within a team environment
• Experience working independently and making sound choices without additional support
• Experience working with VIP's and Executives in an operational capacity.

Preferred Qualifications

• Bachelor's degree or demonstrated equivalent work-related experience
• Excellent problem-solving skills and effective communication skills
• Experience building and keeping good relationships with business partners & 3rd party partners

What This Role Is NOT

• This is an operations-focused execution role. It does not include:
• Strategic program ownership or budget authority
• People management (FTE or CW teams)
• Policy or standards development
• Independent vendor selection or contracting authority

The role works within established frameworks, executing against plans set by the Global Service Owner and senior lead.