Executive Technology Experience Lead

Takeda; Cambridge (MA); On-site; USD 90,000 - 141,000; Full time

Benefits offered by this job

401(k) with company match and Annual退休

Tuition reimbursement and charitable-m

Health & Wellness programs

Generous time off

Community Outreach Programs

Job summary

Takeda seeks an Executive Technology Support Specialist in Cambridge, MA, delivering dedicated white-glove tech support to senior executives and their offices. The role emphasizes confidentiality, executive presence, and proactive technology guidance to maximize leadership productivity.

You will partner with enterprise teams to resolve issues quickly, coach executives on adopting new tools, and travel as needed for Board and leadership engagements, all while maintaining the highest standards of

Qualifications

• Experience supporting executive leadership or high-touch environments.
• Exceptional customer service and relationship management skills.
• Strong troubleshooting, critical thinking, and problem-solving abilities.
• Ability to exercise sound judgment and manage highly confidential information.
• Strong verbal and written communication skills with executive presence.
• Demonstrated ability to build trust with senior leaders and executive support organizations.
• Commitment to innovation, continuous improvement, operational excellence, and customer satisfaction.
• Willingness to work onsite full-time and travel as business needs require.

Responsibilities

• Deliver white-glove technology support to executives, executives' assistants, the CEO Office, and the Board of Directors Office.
• Build trusted partnerships with senior leaders and their support teams.
• Proactively identify, prevent, and resolve technology issues before they impact productivity.
• Support executive meetings, Board meetings, leadership events, investor activities, and high-profile engagements.
• Provide personalized technology consultation, coaching, and upskilling based on executive needs and styles.
• Drive adoption of digital capabilities, productivity tools, collaboration solutions, AI technologies, and secure ways of working.
• Partner with technology teams to ensure rapid resolution and continuous service improvement.
• Maintain confidentiality, discretion, professionalism, and high-quality customer experience.
• Serve as a trusted technology advisor balancing executive experience, security, operational excellence, and business needs.

Skills

Executive support

Customer service

Troubleshooting

Discretion

Executive communication

Trust building

Innovation

Onsite travel

Job description

Takeda seeks an Executive Technology Support Specialist in Cambridge, MA, delivering dedicated white-glove tech support to senior executives and their offices. The role emphasizes confidentiality, executive presence, and proactive technology guidance to maximize leadership productivity.

You will partner with enterprise teams to resolve issues quickly, coach executives on adopting new tools, and travel as needed for Board and leadership engagements, all while maintaining the highest standards of