Executive Technology Support Specialist - Executive Technology Support Services (ETSS)

Scorpion Therapeutics; Cambridge (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

tuition reimbursement (including match

health & wellness programs

generous time off

community outreach programs

Job summary

Scorpion Therapeutics in Cambridge, MA is seeking an Executive Technology Support Specialist to provide white-glove tech support to executives and boards. You will prevent issues, support meetings, coach on tools, and drive adoption of AI and secure work practices. Travel may be required, with rare pre-approved remote work only.

The role emphasizes confidentiality, executive presence, and proactive service in a fast-paced biotech setting. Onsite work from Monday to Friday is expected.

Qualifications

• Experience supporting executive leadership or high-touch environments.
• Strong customer service, relationship management and troubleshooting skills.
• Ability to handle highly confidential information with discretion.
• Excellent written and verbal communication with an executive presence.
• Willingness to work full-time onsite Mon–Fri and travel as needed (rare remote emergencies).

Responsibilities

• Deliver white-glove technology support to executives, EAs, CEO Office and Board.
• Proactively identify and resolve issues before they impact productivity.
• Support executive meetings, leadership events, investor activities and high-profile engagements.
• Provide personalized technology coaching and upskilling based on preferences.
• Promote adoption of productivity tools, collaboration solutions, and secure ways of working.
• Partner with enterprise tech teams for rapid issue resolution and service improvement.
• Maintain confidentiality, discretion, professionalism and customer experience.

Skills

Executive support experience

Exceptional customer service

Problem solving

Executive presence

Discretion and confidentiality

Strong communication (verbal & written

Tools

Collaboration tools

Productivity suites

Job description

Executive Technology Support Specialist (ETSS) — Cambridge, MA

Role responsibilities:

• Deliver exceptional white-glove technology support to executives, executive assistants, the CEO Office, and the Board of Directors Office.
• Proactively identify, prevent, and resolve technology issues before they impact executive productivity.
• Support executive meetings, Board meetings, leadership events, investor activities, and other high-profile engagements.
• Provide personalized technology consultation, coaching, and upskilling based on executive preferences.
• Drive adoption of productivity tools, collaboration solutions, AI technologies, and secure ways of working.
• Partner with enterprise technology teams to ensure rapid issue resolution and continuous service improvement.
• Maintain confidentiality, discretion, professionalism, responsiveness, and customer experience.

Qualifications / required skills:

• Experience supporting executive leadership or similarly high-touch customer environments.
• Exceptional customer service, relationship management, and strong troubleshooting/problem-solving.
• Sound judgment; ability to manage highly confidential information.
• Strong verbal and written communication with executive presence.
• Demonstrated trust-building with senior leaders/executive support organizations.
• Commitment to innovation, continuous improvement, operational excellence, and customer satisfaction.
• Willingness to work full-time onsite (Mon–Fri) and travel as needed; remote only in rare pre-approved emergencies.

Benefits (explicit):

• 401(k) with company match
• tuition reimbursement (including matched charitable contributions)
• health & wellness programs
• generous time off
• community outreach programs