Executive Tech Concierge

Insight Global; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist to serve as the primary tech resource for executives, handling white-glove support for devices, software, and AV during meetings and events.

You will manage endpoint provisioning, mobile device management, VPNs, and remote access while collaborating with security and networking teams. On-site work and after-hours coverage are required in a fast-paced enterprise.

Qualifications

• Bachelor's degree, relevant technical training, certifications, or equivalent hands-on IT support experience.
• Proven experience supporting end users, desktops, laptops, mobile devices, applications, and enterprise technology environments.
• Strong knowledge of Windows, Microsoft 365, Outlook, Teams, macOS, VPNs, Wi‑Fi, multifactor authentication, and remote access technologies.
• Experience troubleshooting smartphones, tablets, mobile applications, device management tools, and audio/visual or conference room technology.
• Familiarity with enterprise ticketing systems such as ServiceNow, Remedy, or similar support platforms.
• Excellent troubleshooting, communication, customer service, and organizational skills, with the ability to manage multiple priorities independently.
• Ability to collaborate across technical teams, handle sensitive information with discretion, and make sound decisions in a fast-paced environment.
• Willingness to work onsite, participate in after-hours/on-call support as needed, and travel between support locations.
• Ability to lift and move equipment up to 50 pounds and perform the physical activities required to support end-user technology.
• Experience providing white-glove technical support to executives, VIPs, and senior leadership in a fast-paced enterprise environment.
• Background supporting technology within healthcare, hospital, or other large, complex organizations.
• Strong knowledge of endpoint management, including device provisioning, lifecycle management, refresh projects, and mobile device management platforms such as Intune, AirWatch, or similar tools.
• Experience supporting Windows and macOS environments, mobile devices, telecom services, wireless carriers, and enterprise collaboration technologies.
• Familiarity with AV systems, conference room technology, and event support for executive and corporate meetings.
• Relevant technical certifications such as CompTIA A+, Network+, Security+, or equivalent industry credentials are preferred.
• Experience supporting printer services, hardware deployments, and other end-user technology initiatives across the organization

Responsibilities

• Executive & VIP support: serve as primary tech support resource for executives and teams with white-glove assistance.
• Endpoint & device support: install, configure, troubleshoot, maintain, and replace Windows/macOS devices and peripherals.
• Mobile device support: support smartphones, tablets, and device management platforms.
• Microsoft 365 & collaboration: provide advanced support for Outlook, Teams, and 365 apps across desktop and mobile.
• Executive meeting & AV support: prepare, test, and support executive meetings and video conferencing gear.
• Connectivity & access management: troubleshoot VPN, Wi-Fi, MFA, and remote access issues.
• Printer & peripheral support: install, maintain, troubleshoot printers and printers accessories.
• Service desk & IT operations: support incident resolution, hardware deployments, and IT projects.
• Security & compliance: ensure devices and access comply with HIPAA and privacy standards.
• Documentation & process improvement: maintain incident logs and knowledge articles; suggest process improvements.
• After-hours & on-call: participate in on-call rotations for executive support and critical issue response.

Skills

Executive support

Windows & macOS

Microsoft 365

Mobile devices

VPN & remote access

Ticketing systems (ServiceNow/Remedy)

AV & conference room tech

Communication & customer service

On-site travel

Security and HIPAA awareness

Education

Bachelor's degree or equivalent hands-on IT support experience

Tools

Intune

AirWatch

ServiceNow

Job description

Insight Global is seeking an IT Support Specialist to serve as the primary tech resource for executives, handling white-glove support for devices, software, and AV during meetings and events.

You will manage endpoint provisioning, mobile device management, VPNs, and remote access while collaborating with security and networking teams. On-site work and after-hours coverage are required in a fast-paced enterprise.