Executive Tech Support Specialist: White-Glove Exec Support

TD

City of Rensselaer (NY)

On-site

USD 67,000 - 99,000

Full time

8 days ago

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Job summary

TD is seeking an on-site Executive Support Specialist in New York to serve as the primary contact for the bank's executive-level technical support. The role emphasizes white-glove service, first-contact resolution, and strong troubleshooting across hardware, software, mobile devices, and applications for TD executives nationwide.

The position requires travel within the U.S., collaboration with IT and vendor teams, and adherence to TD policies.

Qualifications

Associates degree or equivalent work experience required.
3+ years of relevant experience in an executive support or IT field.
A+, Microsoft, Cisco and ITIL certifications are preferred.
Excellent written and verbal communication with executive audiences.
Ability to manage competing priorities with discretion and professionalism.

Responsibilities

Provide hardware, software, mobile device, e-Messaging, and application support for TD executives and designated staff.
Diagnose and resolve technical issues with a focus on first-contact resolution.
Support executive meetings and events both onsite and remotely.
Assist with technology adoption and change initiatives while ensuring compliance with TD policies.
Collaborate with technology teams, vendors, and business stakeholders to deliver seamless executive support and improve processes.