Executive Tech Support Specialist – Onsite

TD; New York (NY); On-site; USD 64,000 - 99,000; Full time

Job summary

TD is seeking an executive IT support specialist to act as the primary point of contact for TD Bank Executives and designated staff across the United States. This role is fully onsite Monday through Friday and requires exceptional troubleshooting, judgment, and service delivery focused on first-contact resolution.

Responsibilities include hardware/software support, assisting with meetings/events, and partnering with IT teams and vendors to improve processes while adhering to TD policies.

Qualifications

• Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree.
• 3+ years' experience.
• A+, Microsoft, Cisco, ITIL Certification preferred.

Responsibilities

• Provide hardware, software, mobile device, and application support; executive-level.
• Diagnose and resolve technical issues; ensure first-contact resolution.
• Support executive meetings and events onsite and remotely.
• Assist with technology adoption and change initiatives; ensure policy compliance.
• Collaborate with technology teams, vendors, and stakeholders to improve service delivery.

Skills

Executive support

Strong communication

Travel readiness

Team collaboration

Microsoft 365 proficiency

AI productivity tools

Train executives

Discretion & confidentiality

Education

Associate degree + technical cert

A+, Microsoft, Cisco, ITIL (preferred)

Tools

Microsoft 365 apps

Copilot / AI tools

Job description

TD is seeking an executive IT support specialist to act as the primary point of contact for TD Bank Executives and designated staff across the United States. This role is fully onsite Monday through Friday and requires exceptional troubleshooting, judgment, and service delivery focused on first-contact resolution.

Responsibilities include hardware/software support, assisting with meetings/events, and partnering with IT teams and vendors to improve processes while adhering to TD policies.