Executive Tech Support Specialist - Onsite & High-Impact

Socket.dev; New York (NY); On-site; USD 44,000 - 66,000; Full time

Job summary

TD Bank is seeking an onsite executive support specialist in New York, NY to serve TD Executives and their staff. The role emphasizes high-touch, first-contact resolution and strong technical troubleshooting across hardware, software, and mobile devices.

You will support executive meetings and events across the U.S., collaborate with technology teams and vendors, and help drive process improvements while ensuring policy compliance and security.

Qualifications

• Superior written and verbal communication skills for executive audiences.
• Flexibility to work variable schedules based on business needs.
• Advanced computing and navigation abilities across enterprise tech environments.
• Outstanding customer service oriented to professionalism and discretion.
• Experience with ticketing systems is a plus.
• Strong team collaboration skills and ability to train TD Executives.

Responsibilities

• Provide hardware, software, mobile device, e-Messaging and application support.
• Diagnose and resolve technical issues and support executive meetings/events.
• Assist with technology adoption and change initiatives while maintaining TD policies.
• Collaborate with technology teams, vendors and stakeholders to deliver seamless support.
• Identify process improvements to enhance service delivery.

Skills

Executive-level support

Strong communication

Ticketing systems

Microsoft 365 proficiency

Microsoft Copilot & AI tools

Team collaboration

Ability to train executives

Discretion & confidentiality

Education

Associates degree with Technical Certification

3+ years experience

A+, Microsoft, Cisco or ITIL certifications preferred

Tools

Microsoft 365

Microsoft Copilot

AI productivity tools

Ticketing systems

Job description

TD Bank is seeking an onsite executive support specialist in New York, NY to serve TD Executives and their staff. The role emphasizes high-touch, first-contact resolution and strong technical troubleshooting across hardware, software, and mobile devices.

You will support executive meetings and events across the U.S., collaborate with technology teams and vendors, and help drive process improvements while ensuring policy compliance and security.