Executive Tech Concierge & Trusted Advisor

Takeda; Cambridge (MA); On-site; USD 90,000 - 141,000; Full time

Job summary

Takeda is seeking an Executive Technology Support Specialist for the Cambridge, MA area. The role provides high-visibility, white-glove technology support to Takeda's senior leaders and executive offices, including the Board of Directors Office and CEO Office.

Success hinges on exceptional customer service, executive presence, discretion, and a proactive approach to enabling executives to maximize technology value. Travel and on-site support are required as needed.

Qualifications

• Experience supporting executive leadership or high-touch environments.
• Strong troubleshooting, critical thinking, and problem-solving.
• Ability to handle highly confidential information with discretion.

Responsibilities

• Deliver white-glove technology support to executives and their offices.
• Build trusted partnerships with senior leaders and their teams.
• Proactively identify and resolve technology issues before impacting productivity.
• Support executive meetings, board activities, and leadership events.
• Drive adoption of digital capabilities and secure ways of working.
• Collaborate with enterprise tech teams to ensure rapid issue resolution.
• Maintain confidentiality, discretion, and strong customer experience.

Skills

Executive support

Customer service

Troubleshooting

Executive presence

Confidentiality

Communication skills

Job description

Takeda is seeking an Executive Technology Support Specialist for the Cambridge, MA area. The role provides high-visibility, white-glove technology support to Takeda's senior leaders and executive offices, including the Board of Directors Office and CEO Office.

Success hinges on exceptional customer service, executive presence, discretion, and a proactive approach to enabling executives to maximize technology value. Travel and on-site support are required as needed.