Executive IT Support Specialist - Onsite NY

TD Bank Group; Northern, New York (KY, NY); Hybrid; USD 44,000 - 66,000; Full time

Job summary

TD Bank Group in New York, NY is seeking an Executive Technology Support Specialist to deliver high-touch IT operations support for executive-level staff. This onsite role prioritizes first-contact resolution, hardware/software/mobile support, and coordinating with technology teams to ensure seamless meetings.

The ideal candidate will have strong Microsoft 365 skills, excellent communication, and the ability to manage competing priorities while maintaining confidentiality.

Qualifications

• Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree.
• 3+ years of experience in technical support or IT operations.
• A+ and Microsoft or Cisco certifications preferred.

Responsibilities

• Provide hardware, software, mobile device and application support with first-contact resolution.
• Diagnose and resolve technical issues and support executive meetings and events onsite and remotely.
• Collaborate with technology teams, vendors and stakeholders to improve service delivery.

Skills

Executive communication

High-pressure support

Troubleshooting

Customer service

Documentation

Education

A+ certification

Microsoft certification

Cisco certification

ITIL certification

TQM certification

Job description

TD Bank Group in New York, NY is seeking an Executive Technology Support Specialist to deliver high-touch IT operations support for executive-level staff. This onsite role prioritizes first-contact resolution, hardware/software/mobile support, and coordinating with technology teams to ensure seamless meetings.

The ideal candidate will have strong Microsoft 365 skills, excellent communication, and the ability to manage competing priorities while maintaining confidentiality.