Executive Tech Support Specialist for Board Meetings

Unison Risk Advisors; Cleveland (OH); On-site; USD 70,000 - 85,000; Full time

Job summary

Unison Risk Advisors is seeking a Senior Executive Support Analyst to provide high-touch technology support for senior leaders. You will anticipate needs, coordinate issue resolution, and ensure executive meetings run smoothly with on-site or remote support as needed.

The role requires 2+ years in technology support for executives, strong communication, discretion, and the ability to work four to five days on-site weekly.

Qualifications

• 2+ years of technology support experience, including prior experience supporting executives.
• Experience with executive meeting technology, videoconferencing systems, endpoint hardware, mobile devices, and collaboration tools.
• Strong communication, discretion, judgment, and service orientation when supporting senior leaders and confidential matters.
• Ability to work onsite four to five days per week and flex around executive schedules as needed.
• Self-motivated and able to manage daily priorities, follow established procedures, and complete assigned support activities with limited day-to-day direction.

Responsibilities

• Executive Relationship Management: Serve as a consistent point of contact for senior leaders, executive assistants, and support partners on technology needs; anticipate executive technology needs by understanding working styles, meeting cadence, travel patterns, and recurring support requirements; coordinate white-glove support expectations and ensure executive requests are prioritized appropriately.
• Executive Event Support: Coordinate technology readiness for board meetings, critical executive meetings, and designated executive-facing events; confirm videoconferencing, audiovisual, collaboration tools, and meeting spaces are tested and ready before events; provide onsite or remote event support and complete post-event follow-up to close gaps before future sessions.
• Incident Coordination: Monitor executive-impacting incidents and coordinate communication, escalation, and resolution through the appropriate Technology teams; provide timely, practical updates to executives and executive assistants during disruptions; partner with service desk, infrastructure, and application teams to drive time-sensitive issues to closure.
• Continuous Improvement: Identify recurring issues, service trends, and opportunities to improve the executive technology experience; recommend practical improvements to executive support standards, event readiness, and incident response processes; maintain useful records of executive requests, incidents, and event support to inform operational reviews.

Skills

Executive service orientation

Relationship building

Self-motivation

Incident and escalation management

Technical troubleshooting

Clear communication

Discretion and judgment

Tools

Videoconferencing systems

Collaboration tools

Endpoint hardware

Mobile devices management

Job description

Unison Risk Advisors is seeking a Senior Executive Support Analyst to provide high-touch technology support for senior leaders. You will anticipate needs, coordinate issue resolution, and ensure executive meetings run smoothly with on-site or remote support as needed.

The role requires 2+ years in technology support for executives, strong communication, discretion, and the ability to work four to five days on-site weekly.