Information Technology Support Specialist

OEC; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Full benefits starting Day 1

401(k) with company match

Professional development programs and?

Employee discounts

Job summary

OEC seeks a polished technology professional to serve as a dedicated partner to our C-suite and senior leadership. You will deliver a true “white-glove” experience, anticipate needs, and ensure technology simply works across executive devices, AV setups, and secure collaboration tools.

You’ll lead onboarding/offboarding for execs, mentor other support staff, and shape service standards while collaborating with IT leadership to drive strategic tech initiatives.

Qualifications

• 7+ years of IT support experience, including executive/VIP support in a corporate environment.
• Hands-on experience with conference room AV, video conferencing, and presentation tech.
• Experience supporting boardrooms or executive briefing environments.
• Familiarity with endpoint management tools (Intune, JAMF) and digital signage/room scheduling.

Responsibilities

• Deliver concierge-level technical support to C-suite and senior leaders, minimizing disruption.
• Configure, maintain, and troubleshoot executive devices (laptops, mobiles, peripherals).
• Own boardroom/AV tech, video conferencing, and presentation tools.
• Proactively monitor executive tech environments to identify and resolve issues.

Skills

Executive support

VIP user support

High-touch service

Discretion under pressure

Education

High school diploma

Tools

Intune

JAMF

ServiceNow

Jira Service Management

Job description

We’re looking for a highly polished, service-driven technology professional to serve as a dedicated partner to our C-suite and senior leadership team. In this role, you’ll deliver a true “white-glove” experience—anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works.

From executive laptops and mobile devices to boardroom AV and secure collaboration tools, you’ll be the trusted expert behind a seamless digital experience. You’ll also play a key role in shaping the future of executive technology, mentoring team members, and elevating service standards across the organization.

This role will be required to be on-site as needed.

What You’ll Do

• Deliver proactive, concierge-level technical support to C-suite executives and senior leaders, minimizing disruption and ensuring a frictionless experience
• Configure, maintain, and troubleshoot executive devices, including laptops, workstations, peripherals, and mobile devices (iOS and Android)
• Own and support boardroom and conference room technology, including AV systems, video conferencing (Zoom, Teams, Webex), and presentation tools
• Proactively monitor executive technology environments to identify and resolve issues before they arise
• Partner with infrastructure, security, and application teams to elevate and resolve complex technical challenges
• Ensure seamless onboarding and offboarding experiences for executive team members
• Maintain detailed documentation of executive preferences, configurations, and support history
• Support executive travel by preparing devices, connectivity solutions, and remote access tools
• Identify and implement improvements to enhance the executive technology experience
• Lead the development of standards, processes, and best practices for executive support
• Mentor and coach support specialists, fostering a culture of service excellence
• Collaborate with IT leadership to evaluate and introduce new technologies
• Contribute to strategic initiatives, including AV upgrades, collaboration tools, and meeting space innovation
• Support continuous improvement efforts, including SLA development and reporting

What You Bring

• 7+ years of IT support experience, including direct support for executives or VIP users in a corporate environment
• Hands-on experience with conference room AV systems, video conferencing platforms, and presentation technology
• Experience supporting boardrooms or executive briefing environments
• Familiarity with endpoint management tools such as Intune, JAMF, or similar
• Exposure to digital signage, room scheduling systems, or smart office technology

Technical Expertise

• Strong proficiency with Windows, macOS, and Microsoft 365
• Advanced troubleshooting skills across hardware, software, networking, and mobile devices
• Working knowledge of ITSM tools (ServiceNow, Jira Service Management, or similar)
• Solid understanding of networking fundamentals (Wi-Fi, VPN, basic routing)
• Familiarity with cybersecurity best practices (MFA, phishing awareness, secure device usage)

How You Work

• You communicate with confidence and professionalism, and are comfortable supporting senior executives directly
• You operate with discretion and handle sensitive information with care
• You stay calm under pressure and effectively manage competing priorities
• You anticipate needs before they arise and take a proactive approach to problem-solving
• You are adaptable, flexible, and thrive in a fast-paced, high-touch environment
• High school diploma or equivalent required
• Ability to travel occasionally to support executive off-sites and events

What We Offer:

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Professional development programs and tuition assistance
• Employee resource groups and exclusive employee discounts