Senior Executive Support Analyst

Unison Risk Advisors; Cleveland (OH); On-site; USD 70,000 - 85,000; Full time

Job summary

Unison Risk Advisors is seeking a Senior Executive Support Analyst to provide high-touch technology support for senior leaders. You will anticipate needs, coordinate issue resolution, and ensure executive meetings run smoothly with on-site or remote support as needed.

The role requires 2+ years in technology support for executives, strong communication, discretion, and the ability to work four to five days on-site weekly.

Qualifications

• 2+ years of technology support experience, including prior experience supporting executives.
• Experience with executive meeting technology, videoconferencing systems, endpoint hardware, mobile devices, and collaboration tools.
• Strong communication, discretion, judgment, and service orientation when supporting senior leaders and confidential matters.
• Ability to work onsite four to five days per week and flex around executive schedules as needed.
• Self-motivated and able to manage daily priorities, follow established procedures, and complete assigned support activities with limited day-to-day direction.

Responsibilities

• Executive Relationship Management: Serve as a consistent point of contact for senior leaders, executive assistants, and support partners on technology needs; anticipate executive technology needs by understanding working styles, meeting cadence, travel patterns, and recurring support requirements; coordinate white-glove support expectations and ensure executive requests are prioritized appropriately.
• Executive Event Support: Coordinate technology readiness for board meetings, critical executive meetings, and designated executive-facing events; confirm videoconferencing, audiovisual, collaboration tools, and meeting spaces are tested and ready before events; provide onsite or remote event support and complete post-event follow-up to close gaps before future sessions.
• Incident Coordination: Monitor executive-impacting incidents and coordinate communication, escalation, and resolution through the appropriate Technology teams; provide timely, practical updates to executives and executive assistants during disruptions; partner with service desk, infrastructure, and application teams to drive time-sensitive issues to closure.
• Continuous Improvement: Identify recurring issues, service trends, and opportunities to improve the executive technology experience; recommend practical improvements to executive support standards, event readiness, and incident response processes; maintain useful records of executive requests, incidents, and event support to inform operational reviews.

Skills

Executive service orientation

Relationship building

Self-motivation

Incident and escalation management

Technical troubleshooting

Clear communication

Discretion and judgment

Tools

Videoconferencing systems

Collaboration tools

Endpoint hardware

Mobile devices management

Job description

The Senior Executive Support Analyst provides high-touch technology support for senior leaders, serving as a trusted partner who anticipates needs, coordinates issue resolution, and helps ensure executive meetings and events run smoothly.

Key Responsibilities

Executive Relationship Management

• Serve as a consistent point of contact for senior leaders, executive assistants, and support partners on technology needs.
• Anticipate executive technology needs by understanding working styles, meeting cadence, travel patterns, and recurring support requirements.
• Coordinate white-glove support expectations and ensure executive requests are prioritized appropriately.

Executive Event Support

• Coordinate technology readiness for board meetings, critical executive meetings, and designated executive-facing events.
• Confirm that videoconferencing, audiovisual, collaboration tools, and meeting spaces are tested and ready before events.
• Provide onsite or remote event support and complete post-event follow-up to close gaps before future sessions.

Incident Coordination

• Monitor executive-impacting incidents and coordinate communication, escalation, and resolution through the appropriate Technology teams.
• Provide timely, practical updates to executives and executive assistants during disruptions.
• Partner with service desk, infrastructure, and application teams to drive time-sensitive issues to closure.

Continuous Improvement

• Identify recurring issues, service trends, and opportunities to improve the executive technology experience.
• Recommend practical improvements to executive support standards, event readiness, and incident response processes.
• Maintain useful records of executive requests, incidents, and event support to inform operational reviews.

Accountability

• Executive technology needs are anticipated and met with minimal disruption.
• Executive events and board meetings run smoothly from a technology standpoint.
• Executive-impacting incidents are coordinated, communicated, and escalated promptly.
• Recurring issues are identified and addressed through practical service improvements.

Qualifications

Required

• 2+ years of technology support experience, including prior experience supporting executives.
• Experience with executive meeting technology, videoconferencing systems, endpoint hardware, mobile devices, and collaboration tools.
• Strong communication, discretion, judgment, and service orientation when supporting senior leaders and confidential matters.
• Ability to work onsite four to five days per week and flex around executive schedules as needed.
• Self-motivated and able to manage daily priorities, follow established procedures, and complete assigned support activities with limited day-to-day direction.

Key Competencies

• Executive Service Orientation
• Relationship Building
• Self-Motivation and Follow-Through
• Incident and Escalation Management
• Technical Troubleshooting
• Clear Communication
• Continuous Improvement

Compensation

The base salary range for this position is $70,000 to $85,000 annually. Individual compensation will be determined based on a variety of factors including relevant experience, skills, education, and internal equity.