Information Technology Support Engineer

TECEZE; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A tech support firm is seeking an experienced IT Support Specialist to provide executive white-glove support for leadership. Responsibilities include troubleshooting complex issues, managing devices, and ensuring data security. The ideal candidate will have strong experience in supporting Windows and macOS systems, along with excellent problem-solving and communication skills. This role also provides after-hours support as required. Competitive compensation is offered.

Qualifications

• Proven experience in Executive / VIP / White-Glove IT Support.
• Strong expertise in Windows 10/11 and macOS.
• Hands-on experience with Microsoft 365 and other collaboration tools.

Responsibilities

• Provide dedicated white-glove IT support to CIO/CXO and senior leadership.
• Troubleshoot and resolve complex hardware and software issues.
• Assist with device setup, migration, and executive onboarding.

Skills

Executive / VIP / White-Glove IT Support

Windows 10/11 support

macOS support

Mobile device support (iOS/Android)

Microsoft 365

Networking basics (VPN, Wi-Fi, LAN)

Conference room and AV technologies

Excellent troubleshooting skills

Strong communication skills

Job description

Responsibilities

• Provide dedicated white-glove IT support to CIO/CXO and senior leadership.
• Deliver end-to-end support for executive laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve complex hardware, software, network, and application issues with minimal downtime.
• Support executive conference rooms, boardroom AV systems, and high-profile meetings.
• Assist with device setup, migration, refreshes, and executive onboarding/offboarding.
• Manage and support Microsoft 365, Outlook, Teams, VPNs, and secure remote access.
• Coordinate with internal IT teams and external vendors to resolve escalated issues.
• Ensure data security, confidentiality, and compliance while supporting executive users.
• Provide after-hours or priority support as required for executives.
• Maintain clear documentation and communicate issues/status professionally.

Required Skills & Experience

• Proven experience in Executive / VIP / White-Glove IT Support.
• Strong expertise in Windows 10/11, macOS, and mobile device support (iOS/Android).
• Hands-on experience with Microsoft 365, Outlook, Teams, OneDrive.
• Strong knowledge of networking basics (VPN, Wi-Fi, LAN).
• Experience supporting conference room and AV technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication, interpersonal, and customer-service skills.
• Ability to work under pressure and handle critical issues discreetly.