Executive Support Technician

Insight Global; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist to serve as the primary tech resource for executives, handling white-glove support for devices, software, and AV during meetings and events.

You will manage endpoint provisioning, mobile device management, VPNs, and remote access while collaborating with security and networking teams. On-site work and after-hours coverage are required in a fast-paced enterprise.

Qualifications

• Bachelor's degree, relevant technical training, certifications, or equivalent hands-on IT support experience.
• Proven experience supporting end users, desktops, laptops, mobile devices, applications, and enterprise technology environments.
• Strong knowledge of Windows, Microsoft 365, Outlook, Teams, macOS, VPNs, Wi‑Fi, multifactor authentication, and remote access technologies.
• Experience troubleshooting smartphones, tablets, mobile applications, device management tools, and audio/visual or conference room technology.
• Familiarity with enterprise ticketing systems such as ServiceNow, Remedy, or similar support platforms.
• Excellent troubleshooting, communication, customer service, and organizational skills, with the ability to manage multiple priorities independently.
• Ability to collaborate across technical teams, handle sensitive information with discretion, and make sound decisions in a fast-paced environment.
• Willingness to work onsite, participate in after-hours/on-call support as needed, and travel between support locations.
• Ability to lift and move equipment up to 50 pounds and perform the physical activities required to support end-user technology.
• Experience providing white-glove technical support to executives, VIPs, and senior leadership in a fast-paced enterprise environment.
• Background supporting technology within healthcare, hospital, or other large, complex organizations.
• Strong knowledge of endpoint management, including device provisioning, lifecycle management, refresh projects, and mobile device management platforms such as Intune, AirWatch, or similar tools.
• Experience supporting Windows and macOS environments, mobile devices, telecom services, wireless carriers, and enterprise collaboration technologies.
• Familiarity with AV systems, conference room technology, and event support for executive and corporate meetings.
• Relevant technical certifications such as CompTIA A+, Network+, Security+, or equivalent industry credentials are preferred.
• Experience supporting printer services, hardware deployments, and other end-user technology initiatives across the organization

Responsibilities

• Executive & VIP support: serve as primary tech support resource for executives and teams with white-glove assistance.
• Endpoint & device support: install, configure, troubleshoot, maintain, and replace Windows/macOS devices and peripherals.
• Mobile device support: support smartphones, tablets, and device management platforms.
• Microsoft 365 & collaboration: provide advanced support for Outlook, Teams, and 365 apps across desktop and mobile.
• Executive meeting & AV support: prepare, test, and support executive meetings and video conferencing gear.
• Connectivity & access management: troubleshoot VPN, Wi-Fi, MFA, and remote access issues.
• Printer & peripheral support: install, maintain, troubleshoot printers and printers accessories.
• Service desk & IT operations: support incident resolution, hardware deployments, and IT projects.
• Security & compliance: ensure devices and access comply with HIPAA and privacy standards.
• Documentation & process improvement: maintain incident logs and knowledge articles; suggest process improvements.
• After-hours & on-call: participate in on-call rotations for executive support and critical issue response.

Skills

Executive support

Windows & macOS

Microsoft 365

Mobile devices

VPN & remote access

Ticketing systems (ServiceNow/Remedy)

AV & conference room tech

Communication & customer service

On-site travel

Security and HIPAA awareness

Education

Bachelor's degree or equivalent hands-on IT support experience

Tools

Intune

AirWatch

ServiceNow

Job description

Job Description

• Executive & VIP Support: Serve as the primary technology support resource for executives and their teams, providing white-glove assistance for hardware, software, connectivity, communication, and meeting-related issues while maintaining discretion, professionalism, and ownership through resolution.
• Endpoint & Device Support: Install, configure, troubleshoot, maintain, and replace Windows and macOS devices, peripherals, and related technology while supporting deployments, refreshes, upgrades, moves, and equipment lifecycle management.
• Mobile Device Support: Support smartphones, tablets, mobile applications, device management platforms, secure access, and carrier-related services, ensuring reliable connectivity and functionality for end users.
• Microsoft 365 & Collaboration Tools: Provide advanced support for Outlook, Teams, Microsoft 365 applications, Zoom, WebEx, email, calendars, delegation, and collaboration workflows across desktop and mobile platforms.
• Executive Meeting & AV Support: Prepare, test, and support executive meetings, conference rooms, and special events, including video conferencing, presentation systems, audio/visual equipment, and meeting technology readiness.
• Connectivity & Access Management: Troubleshoot VPN, Wi-Fi, multifactor authentication, remote access, application access, and general connectivity issues while coordinating with infrastructure, security, and networking teams as needed.
• Printer & Peripheral Support: Install, maintain, and troubleshoot printers, label printers, and other end-user technology across executive, administrative, and operational environments.
• Service Desk & IT Operations: Support Service Desk activities, incident resolution, hardware deployments, technology projects, and cross-functional IT initiatives while adhering to established service levels and support processes.
• Security & Compliance: Ensure all devices, systems, and access controls align with organizational security, privacy, HIPAA, and compliance standards while protecting sensitive business and executive information.
• Documentation & Process Improvement: Maintain accurate documentation of incidents, resolutions, hardware changes, knowledge articles, and procedures while identifying opportunities to improve support processes and user experience.
• After-Hours & On-Call Support: Participate in on-call rotations, executive support coverage, and critical issue response, providing timely assistance for high-priority business, communication, and meeting-related technology needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor's degree, relevant technical training, certifications, or equivalent hands-on IT support experience.
• Proven experience supporting end users, desktops, laptops, mobile devices, applications, and enterprise technology environments.
• Strong knowledge of Windows, Microsoft 365, Outlook, Teams, macOS, VPNs, Wi‑Fi, multifactor authentication, and remote access technologies.
• Experience troubleshooting smartphones, tablets, mobile applications, device management tools, and audio/visual or conference room technology.
• Familiarity with enterprise ticketing systems such as ServiceNow, Remedy, or similar support platforms.
• Excellent troubleshooting, communication, customer service, and organizational skills, with the ability to manage multiple priorities independently.
• Ability to collaborate across technical teams, handle sensitive information with discretion, and make sound decisions in a fast-paced environment.
• Willingness to work onsite, participate in after-hours/on-call support as needed, and travel between support locations.
• Ability to lift and move equipment up to 50 pounds and perform the physical activities required to support end-user technology.
• Experience providing white-glove technical support to executives, VIPs, and senior leadership in a fast-paced enterprise environment.
• Background supporting technology within healthcare, hospital, or other large, complex organizations.
• Strong knowledge of endpoint management, including device provisioning, lifecycle management, refresh projects, and mobile device management platforms such as Intune, AirWatch, or similar tools.
• Experience supporting Windows and macOS environments, mobile devices, telecom services, wireless carriers, and enterprise collaboration technologies.
• Familiarity with AV systems, conference room technology, and event support for executive and corporate meetings.
• Relevant technical certifications such as CompTIA A+, Network+, Security+, or equivalent industry credentials are preferred.
• Experience supporting printer services, hardware deployments, and other end-user technology initiatives across the organization