Executive Operations Leader – Business Support Manager II

Bank of America; Newark (DE); On-site; USD 140,000 - 210,000; Full time

Job summary

Bank of America is seeking a senior leader to head the Enterprise Transaction Services (ETS) Business Support Manager team. You will guide Band 4 and Band 5 managers, align priorities across ETS, and partner with executives to convert strategy into actionable deliverables.

You will shape leadership routines, develop talent, and influence cross-functional teams while driving critical initiatives and communications for the organization.

Qualifications

• 5+ years of business management or related experience.
• Demonstrated ability to manage performance, establish clear expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning.
• Demonstrated experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization.
• Strong executive presence, judgment, discretion, and business acumen.
• Strong planning, prioritization, and organizational skills with attention to detail.
• Strong proficiency with Microsoft PowerPoint and Excel, including the ability to develop executive-ready presentations and materials.

Responsibilities

• Lead and develop experienced Band 4 and Band 5 FLU Business Managers through clear expectations, coaching, performance management, talent development and succession planning.
• Bring Business Managers together as a connected team to learn from one another, share best practices and solutions, identify common needs and opportunities, and continuously improve together.
• Maintain a broad understanding of priorities across ETS to coach Business Managers, identify connections and dependencies, and connect work and opportunities across the organization.
• Partner with ETS executives and senior leaders to understand business needs, establish priorities, and turn strategic objectives into clear actions and deliverables.
• Lead and continuously improve ETS Executive and SLT routines, including leadership meetings, partner engagements, site visits, strategic planning sessions and business reviews.
• Anticipate leadership and organizational needs, bringing forward emerging priorities, risks, dependencies and opportunities that require action or leadership attention.
• Develop and oversee executive presentations, communications and leadership materials that turn complex information into clear messages, decisions and actions.
• Drive ETS and Global Operations initiatives that require coordination and alignment across multiple leaders and teams.
• Build strong relationships across the organization and influence partners to resolve issues, align priorities, and move the work forward.
• Serve as a trusted advisor and thought partner to executive leadership, using sound judgment, business acumen and organizational knowledge to provide insights, recommendations and solutions.
• Identify opportunities to improve the effectiveness of the Business Support Manager organization and broader ETS leadership routines and ways of working.
• Lead or support time-sensitive initiatives and special projects as priorities evolve.

Skills

People Leadership

Talent Development

Business Management

Strategic Planning

Executive Communications

Executive Presence

Organizational Effectiveness

Critical Thinking

Decision Making

Relationship Management

Prioritization

Change Management

Project Management

Continuous Improvement

Job description

Bank of America is seeking a senior leader to head the Enterprise Transaction Services (ETS) Business Support Manager team. You will guide Band 4 and Band 5 managers, align priorities across ETS, and partner with executives to convert strategy into actionable deliverables.

You will shape leadership routines, develop talent, and influence cross-functional teams while driving critical initiatives and communications for the organization.