Senior Operations Leader, Enterprise Transaction Services

Bank of America; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a seasoned operations leader to manage a unit within a site, region, or product line. The role focuses on staffing, process optimization, risk controls, and budgeting to improve overall efficiency.

The position requires strong analytical skills, people leadership, and the ability to collaborate with risk, technology, and cross-functional teams to deliver results. Mon-Fri operations are typical.

Qualifications

• 5+ years in Cash & Transportation Services or related high-volume ops.
• People management leading operational teams, preferably 15+ staff.
• Strong analytical and problem-solving skills.
• Experience coaching and performance management of teams.
• Knowledge of operational risk, compliance and process improvement.
• Experience partnering with operations, risk, technology and cross-functional partners.
• Ability to drive process changes and continuous improvement initiatives.

Responsibilities

• Manages staffing levels and capacities, coaching and training to drive Operational Excellence.
• Oversees end-to-end processes and ensures adherence to policy and procedures.
• Develops and analyzes procedures, overseeing budget, expenses, reporting and forecasting.
• Implements improvements to drive growth and measures process effectiveness.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Skills

Analytical skills

People management

Team leadership

Operational risk & compliance

Cross-functional collaboration

Process improvement

Job description

Bank of America is seeking a seasoned operations leader to manage a unit within a site, region, or product line. The role focuses on staffing, process optimization, risk controls, and budgeting to improve overall efficiency.

The position requires strong analytical skills, people leadership, and the ability to collaborate with risk, technology, and cross-functional teams to deliver results. Mon-Fri operations are typical.