Executive IT Support & Systems Administrator

Shield AI; New York (NY); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI, based in the United States, seeks an Associate Systems Administrator to deliver white-glove IT support across Windows, macOS, and Linux, managing assets and access via Active Directory and Azure AD. You’ll support executive staff, coordinate with security teams, and contribute to a secure, reliable IT environment.

Responsibilities include incident response, equipment provisioning, and documentation, with potential after-hours duties.

Qualifications

• 1–3 years of enterprise IT or desktop support experience.
• Experience supporting Windows, macOS; basic Linux exposure is a plus.
• Basic Active Directory/Microsoft Entra ID (Azure AD) administration.
• Networking fundamentals: TCP/IP, DNS, VPN.
• Familiarity with endpoint management tools (Intune, JAMF).
• Strong troubleshooting and customer-focused communication.

Responsibilities

• Provide day-to-day enterprise end-user IT support across multiple locations.
• Install, configure, and troubleshoot hardware, software, and mobile devices.
• Support conference room and meeting technology for executive events.
• Administer user accounts and access controls via AD/Azure AD.
• Maintain security controls and asset lifecycle records.
• Create technical documentation and SOPs; assist with incident escalation.
• Collaborate with infrastructure, network, and security teams for issue resolution.
• Occasional after-hours support and planned maintenance participation.

Skills

Troubleshooting

Documentation

Organizational skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Active Directory

Azure AD

Intune

JAMF

PowerShell

Snipe-IT

ServiceNow / Jira Service Management

Job description

Shield AI, based in the United States, seeks an Associate Systems Administrator to deliver white-glove IT support across Windows, macOS, and Linux, managing assets and access via Active Directory and Azure AD. You’ll support executive staff, coordinate with security teams, and contribute to a secure, reliable IT environment.

Responsibilities include incident response, equipment provisioning, and documentation, with potential after-hours duties.