Associate IT Systems Administrator - Equity Eligible

f7d8749a-72d6-407c-bf98-292ea630c73a; Orlando (FL); On-site; USD 79,000 - 119,000; Full time

Job summary

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. You will deliver white-glove technical support to employees, with focus on executive users, assistants, and visiting leaders.

Responsibilities include managing endpoints across Windows, macOS, and Linux, handling AD/Azure AD access, asset tracking, and documentation, while coordinating with security and

Qualifications

• 1-3 years of enterprise desktop support or junior sysadmin experience.
• Windows and macOS experience; Linux exposure is a plus.
• Experience with Active Directory or Azure AD or similar identity management platforms.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with endpoint management tools (Intune, JAMF).
• Strong troubleshooting, organizational, and documentation skills.
• Excellent communication and customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Deliver excellent customer service across multiple locations.
• Provide day-to-day technical support for Windows, macOS, and Linux environments.

Skills

Troubleshooting

Documentation

Communication

Prioritization

Education

Bachelor's degree in IT/CS or equivalent

Tools

Microsoft Intune

JAMF

Snipe-IT

Jira Service Management

Job description

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. You will deliver white-glove technical support to employees, with focus on executive users, assistants, and visiting leaders.

Responsibilities include managing endpoints across Windows, macOS, and Linux, handling AD/Azure AD access, asset tracking, and documentation, while coordinating with security and