End-User IT Systems Administrator (Executive Support)

f7d8749a-72d6-407c-bf98-292ea630c73a; Wichita (KS); On-site; USD 70,000 - 105,000; Full time

Job summary

Shield AI is seeking an Associate Systems Administrator to provide end-user IT support across our enterprise, including executive staff and visiting leaders. You will maintain Windows, macOS, and Linux environments, manage AD/Azure AD, and assist with conference room tech and security compliance.

You will join a fast-paced, globally distributed team, handle asset lifecycle, document processes, and contribute to secure, reliable computing for multiple locations, including Wichita, KS.

Qualifications

• 1–3 years in enterprise desktop support or junior sysadmin.
• Experience with Windows and macOS; Linux exposure is a plus.
• Experience administering AD/Azure AD or similar identity management.
• Strong troubleshooting, organizational, and documentation skills.

Responsibilities

• Provide day-to-day IT support across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, and peripherals.
• Support conference room, collaboration, and meeting technology for executive events.
• Administer user accounts and access via Active Directory and Azure AD.
• Maintain asset lifecycle records and software licensing information.
• Create and maintain technical documentation and SOPs.
• Collaborate with infrastructure, network, and security teams; assist after-hours support.

Skills

Windows support

macOS support

Linux exposure

Active Directory

Azure AD

Networking basics

Intune

JAMF

Documentation

Troubleshooting

Communication

Education

Associate/Bachelor in IT/CS

Tools

Jira Service Management

ServiceNow

Snipe-IT

PowerShell

Bash

Job description

Shield AI is seeking an Associate Systems Administrator to provide end-user IT support across our enterprise, including executive staff and visiting leaders. You will maintain Windows, macOS, and Linux environments, manage AD/Azure AD, and assist with conference room tech and security compliance.

You will join a fast-paced, globally distributed team, handle asset lifecycle, document processes, and contribute to secure, reliable computing for multiple locations, including Wichita, KS.