Enterprise IT Support Specialist (Associate)

Shield AI; New York (NY); On-site; USD 79,000 - 119,000; Full time

Job summary

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise IT support from our Overland Park, KS office. You will help maintain a secure, reliable computing environment with a focus on executive users, assistants, and visiting leaders, delivering white-glove service.

Responsibilities include supporting Windows, macOS, and Linux; configuring hardware, software, and peripherals; managing Active Directory and Azure AD; handling endpoint management and collaboration

Qualifications

• 1–3 years of enterprise IT support or junior systems administration.
• Experience with Windows and macOS; Linux exposure is a plus.
• Familiar with AD/Entra ID and security-conscious access controls.
• Strong networking basics: TCP/IP, DNS, DHCP, VPN.
• Experience with Intune or JAMF for endpoint management.
• Excellent troubleshooting, documentation, and communication.

Responsibilities

• Provide day-to-day end-user IT support across Windows, macOS, and Linux.
• Install, configure, and troubleshoot hardware, software, and peripherals for end users.
• Support conference room and collaboration technology for executive meetings.
• Manage user accounts and access controls via Active Directory and Azure AD.
• Maintain secure, compliant computing environment and asset lifecycle.
• Create and maintain technical documentation and SOPs.
• Collaborate with infrastructure, network, and security teams for issue resolution.
• Participate in planned maintenance and after-hours support as needed.

Skills

Troubleshooting

Documentation

Communication

Prioritization

Customer-focused mindset

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Azure AD / Entra ID

Microsoft Intune

JAMF

PowerShell

Job description

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise IT support from our Overland Park, KS office. You will help maintain a secure, reliable computing environment with a focus on executive users, assistants, and visiting leaders, delivering white-glove service.

Responsibilities include supporting Windows, macOS, and Linux; configuring hardware, software, and peripherals; managing Active Directory and Azure AD; handling endpoint management and collaboration