Enterprise IT Systems Administrator (Executive Support)

Shield; Wichita (KS); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Equity

Job summary

Shield AI is seeking an Associate Systems Administrator for its Overland Park, KS office. You will provide day-to-day enterprise IT support across Windows, macOS, and Linux, manage accounts in Active Directory and Azure AD, and help maintain a secure computing environment for executives and staff.

You will collaborate with infrastructure and security teams, handle asset lifecycle, document procedures, and support after-hours duties as needed.

Qualifications

• 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
• Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
• Strong troubleshooting, organizational, and documentation skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Skills

Windows support

MacOS support

Linux exposure

AD/Azure AD

Networking basics

Intune/JAMF

Troubleshooting

Documentation

Customer communication

Education

IT degree or equivalent

Tools

Jira Service Management

ServiceNow

Snipe-IT

PowerShell

Bash

Job description

Shield AI is seeking an Associate Systems Administrator for its Overland Park, KS office. You will provide day-to-day enterprise IT support across Windows, macOS, and Linux, manage accounts in Active Directory and Azure AD, and help maintain a secure computing environment for executives and staff.

You will collaborate with infrastructure and security teams, handle asset lifecycle, document procedures, and support after-hours duties as needed.