Executive IT Support Specialist - White-Glove, Onsite

Nordstrom, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical/Vision/Dental insurance

Retirement plan

Paid Time Off

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a Senior IT Support Specialist to deliver white-glove technology support to the executive leadership team and their assistants.

This onsite role requires five days a week at our Seattle headquarters, combining technical expertise with discretion and superb communication in a fast-paced retail environment. You will manage executive devices, respond quickly to issues, and deploy devices across MacOS, Windows, iOS, and Android.

Qualifications

• 5+ years of IT support experience, with at least 2 years supporting executive-level users.
• Expert-level knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office Suite, mobile OS (iOS, Android).
• Experience with enterprise IT systems: Active Directory, VPN, remote desktop.
• Knowledge of Microsoft 365, collaboration tools (Teams, Slack, Zoom), and cloud services.
• IT certifications such as CompTIA A+, Network+, or MCP.
• Experience managing O365 and calendar access.
• Strong troubleshooting for hardware, software, and connectivity.
• Excellent communication to translate tech for non-technical execs.

Responsibilities

• Provide premium, personalized IT support to executive leadership and their Executive Assistants.
• Serve as the primary technical point of contact for executive-level technology needs.
• Proactively manage and maintain executive devices, applications, and technology systems.
• Respond urgently to executive technical issues with minimal disruption to schedules.
• Configure and deploy executive devices (MacOS, Windows, iOS, Android).
• Provide meeting support.
• Provide on-site and remote support with after-hours flexibility.
• Train executives and EAs on new technology, features, and best practices.
• Document executive support requests and resolutions in ServiceNow.
• Maintain confidentiality and discretion with sensitive information.
• Foster positive, professional relationships with executives and assistants; ensure high customer satisfaction.
• Possible very limited travel.
• Escalation for junior team members.

Skills

MacOS

Windows 10/11

Microsoft 365

iOS

Android

Active Directory

VPN

Remote desktop

ServiceNow

Teams

Slack

Zoom

O365 calendar access

Education

CompTIA A+

Network+

Microsoft Certified Professional (MCP)

Tools

ServiceNow

Job description

Nordstrom, Inc. is seeking a Senior IT Support Specialist to deliver white-glove technology support to the executive leadership team and their assistants.

This onsite role requires five days a week at our Seattle headquarters, combining technical expertise with discretion and superb communication in a fast-paced retail environment. You will manage executive devices, respond quickly to issues, and deploy devices across MacOS, Windows, iOS, and Android.