Executive IT Support Specialist - White-Glove Field Tech

Osi Digital Inc; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Osi Digital Inc is seeking a highly skilled Field Desktop Support Tech to deliver elite IT support for executives and high-profile users. This role demands exceptional troubleshooting abilities and a service-first attitude to ensure productivity.

The ideal candidate should have over 3 years of experience in IT support, particularly in VIP environments. Responsibilities include diagnosing hardware and software issues, maintaining devices, and ensuring minimal disruption to executive workflows.

Qualifications

• 3+ years of experience in IT support, with a focus on VIP service environments.
• Proven troubleshooting skills across multiple platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Provide white-glove, concierge-level technical support to VIP users.
• Diagnose, troubleshoot, and resolve hardware, software, networking issues.
• Maintain and configure devices to ensure seamless operation.

Skills

Technical support for VIPs

Troubleshooting across Windows and macOS

Networking basics

Proficiency in Microsoft 365

Communication skills

Tools

ServiceNow

Jira

PowerShell scripting

SCCM/MECM

Intune

Job description

Osi Digital Inc is seeking a highly skilled Field Desktop Support Tech to deliver elite IT support for executives and high-profile users. This role demands exceptional troubleshooting abilities and a service-first attitude to ensure productivity.

The ideal candidate should have over 3 years of experience in IT support, particularly in VIP environments. Responsibilities include diagnosing hardware and software issues, maintaining devices, and ensuring minimal disruption to executive workflows.