Field Desktop Support Tech

Osi Digital Inc; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Osi Digital Inc is seeking a highly skilled Field Desktop Support Tech to deliver elite IT support for executives and high-profile users. This role demands exceptional troubleshooting abilities and a service-first attitude to ensure productivity.

The ideal candidate should have over 3 years of experience in IT support, particularly in VIP environments. Responsibilities include diagnosing hardware and software issues, maintaining devices, and ensuring minimal disruption to executive workflows.

Qualifications

• 3+ years of experience in IT support, with a focus on VIP service environments.
• Proven troubleshooting skills across multiple platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Provide white-glove, concierge-level technical support to VIP users.
• Diagnose, troubleshoot, and resolve hardware, software, networking issues.
• Maintain and configure devices to ensure seamless operation.

Skills

Technical support for VIPs

Troubleshooting across Windows and macOS

Networking basics

Proficiency in Microsoft 365

Communication skills

Tools

ServiceNow

Jira

PowerShell scripting

SCCM/MECM

Intune

Job description

Job Title: Field Desktop Support Tech- White Glove Support

Location: Orange County, CA - Irvine or Fountain Valley, CA

Role: FT

Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT

Position Summary

We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users. As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.

Key Responsibilities

• Provide white-glove, concierge-level technical support to VIP users, including C‑suite executives and high-priority personnel.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
• Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
• Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.
• Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/Security.
• Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.
• Collaborate with other IT teams to elevate and resolve complex issues quickly.
• Ensure security protocols and company policies are followed at all times.
• Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).
• Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.

Required Qualifications

• 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.
• Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365.
• Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security.
• Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.
• High attention to detail, strong organizational skills, and the ability to work under pressure.
• Excellent verbal and written communication skills.
• Ability to prioritize and respond swiftly to high-impact issues.
• Comfortable working in high-demand, fast-paced environments with discretion and professionalism.
• Bilingual Korean is a plus.

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation.
• Experience in enterprise or financial services environments.
• Familiarity with endpoint management tools like Intune, Jamf, or SCCM.