Elite Executive Tech Support Specialist

PPL Corporation; Allentown (Lehigh County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

On-site three days a week in Allentown

Job summary

PPL Corporation is seeking an Executive Support Specialist to serve as the trusted technology partner for our Pennsylvania executive leadership team. This hybrid role requires on-site presence three days a week in Allentown, PA (Lehigh Valley) and close collaboration with deskside support, cybersecurity, and infrastructure teams.

You will provide white-glove tech support, covering devices, applications, meetings, collaboration tools, and digital workplace solutions to maximize productivity and

Qualifications

• 7+ years in advanced desktop/executive IT support.
• Experience supporting senior leaders or VIPs.
• Experience with Microsoft 365, Windows, Teams and collaboration tools.
• Strong troubleshooting across hardware, software, networking, and endpoint technologies.
• Ability to manage multiple priorities in a fast-paced, high-visibility environment.

Responsibilities

• Serve as the primary technology contact for executive leaders and their administrative staff.
• Provide end-to-end support for workstations, mobile devices, collaboration tools, conference room tech.
• Ensure meeting spaces, Teams Rooms, AV systems and presentations are operational for events.
• Troubleshoot and resolve complex issues coordinating with IT teams.
• Build trusted relationships with executives and stakeholders.
• Support executive travel, remote work, and hybrid collaboration needs.
• Participate in digital workplace and technology modernization initiatives.
• Translate executive feedback into actionable technology improvements.
• Identify and mitigate technology risks and maintain support documentation.
• Promote cybersecurity initiatives aligned with standards.

Skills

Executive support

Microsoft 365

Windows

Teams

Conference room tech

Customer-facing IT support

Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Microsoft Intune

Entra ID

Microsoft 365

Teams Phone

Endpoint management platforms

Job description

PPL Corporation is seeking an Executive Support Specialist to serve as the trusted technology partner for our Pennsylvania executive leadership team. This hybrid role requires on-site presence three days a week in Allentown, PA (Lehigh Valley) and close collaboration with deskside support, cybersecurity, and infrastructure teams.

You will provide white-glove tech support, covering devices, applications, meetings, collaboration tools, and digital workplace solutions to maximize productivity and