Executive IT Desk-Side Support Specialist

HCLTech; Arlington Heights (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

OSS Tech is seeking an experienced IT Support professional to provide world-class assistance to onsite and remote executives. You will troubleshoot complex issues, perform hardware/software installations, and coordinate high-priority meetings using collaboration and AV services.

The role requires 5+ years in IT, strong knowledge of desktops, OS, mobile devices, peripherals, and Microsoft 365, with excellent communication and proactive problem-solving skills. Flexibility to be on call is expected.

Qualifications

• Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role).
• 2+ years’ experience in desktop hardware, operating systems, smartphones, bar code, scanners and printers.
• 2+ years’ experience in Microsoft 365 products (Windows, Office, Outlook, Teams, etc.).
• 2+ years’ experience in business communication platforms such as messaging, video conferencing.

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.
• Perform regular walkthroughs to provide proactive support to high visible individuals.
• Acts as a resource for IT projects and initiatives in other functional areas as needed.
• Receive and respond to incoming support requests in a timely manner including off hours.
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
• Set reasonable expectations that can be counted on.
• Present the facts transparently to promote collaborative solutions.
• Working technical knowledge of current protocols, operating systems, and standards.
• Strong written and oral communication skills with a focus on executive level support.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation with a focus on customer satisfaction.
• Highest degree of professionalism and integrity.
• Flexibility to be on call during off hours and weekends.
• Ability to research and test new technologies and solutions.
• Time management and organizational skills.

Skills

Desktop hardware

Operating systems

Smartphones

Bar code devices

Printers

Microsoft 365

Video conferencing

Communication platforms

Education

Bachelor’s degree or equivalent experience

Job description

OSS Tech is seeking an experienced IT Support professional to provide world-class assistance to onsite and remote executives. You will troubleshoot complex issues, perform hardware/software installations, and coordinate high-priority meetings using collaboration and AV services.

The role requires 5+ years in IT, strong knowledge of desktops, OS, mobile devices, peripherals, and Microsoft 365, with excellent communication and proactive problem-solving skills. Flexibility to be on call is expected.