Executive IT Support & Operations Lead

Information Technology Senior Management Forum; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Paid vacation and holidays

Sick days

Job summary

Truist Financial Corporation in Charlotte, NC seeks a Senior Technology Operations professional to provide white-glove support to executive leadership and boards, ensuring secure, reliable technology across devices and collaboration tools.

You will collaborate with internal teams and vendors, develop runbooks, improve incident response, and translate business needs into practical technical plans while maintaining confidentiality and service excellence.

Qualifications

• Bachelor’s degree in IT, CS or related field.
• Minimum 5 years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in governance, strategic planning, and operational excellence.

Responsibilities

• Delivers technology operations for assigned systems or services, independently.
• Owns and executes defined processes to reduce risk and improve operations.
• Leads components of larger initiatives and coordinates tasks across teams.
• Analyzes tools and processes, evaluates emerging tech for efficiency and reliability.
• Provides technical guidance and coaching to teammates through reviews and best practices.
• Translates requirements into practical implementation plans to enhance products or services.
• Collaborates with vendors and adjacent teams on design and integration.
• Monitors operational metrics and analyses data to drive improvements.
• Serves as technical contact point for vendors and partners on solutions.
• May perform incident response and contribute to disaster recovery and business continuity.

Skills

IT infrastructure

Cloud technologies

Security

Compliance

Risk management

Governance

Operational excellence

Vendor collaboration

Executive support

Education

Bachelor’s degree in IT/CS or related field

Job description

Truist Financial Corporation in Charlotte, NC seeks a Senior Technology Operations professional to provide white-glove support to executive leadership and boards, ensuring secure, reliable technology across devices and collaboration tools.

You will collaborate with internal teams and vendors, develop runbooks, improve incident response, and translate business needs into practical technical plans while maintaining confidentiality and service excellence.