Executive IT Support Engineer — White-Glove Board & AV

Anthropic; California (MO); Hybrid; USD 230,000 - 265,000; Full time

Benefits offered by this job

Equity matching

Generous vacation

Parental leave

Flexible hours

SF office

Job summary

Anthropic is building a dedicated IT executive support function in San Francisco to deliver white-glove service for executives, ABPs, and board members. You will own intake, runbooks, SLAs, and closure of requests with confidentiality and speed.

The role demands 7+ years in IT support and 3+ years in executive support, macOS familiarity, AV fluency, and a security‑minded, discreet approach to sensitive matters.

Qualifications

• 7+ years in IT support and 3+ years in executive support.
• Experience standing up a service from scratch, such as an executive support desk, a VIP support function, or a white-glove service
• Experience supporting executives, their assistants, or a board to a white-glove standard
• A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
• Strong hands‑on IT support fundamentals: macOS‑primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
• AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
• Composure when an urgent escalation lands, and the judgment to know when to pull in help
• High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
• A security‑first mindset and excellent judgment about when user experience yields to security requirements
• Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
• The instinct to write things down: runbooks, KB articles, and status updates that keep people informed

Responsibilities

• Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
• Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
• Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
• Create exec-support runbooks and SLAs that keep the service consistent as it grows
• Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
• Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
• Establish the board member device, account, and access setup process with our Onboarding lane
• Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
• Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
• Maintain a regular on-site presence in San Francisco

Skills

Executive support

IT support

MacOS support

Identity access

SaaS troubleshooting

AV setup

Board support

Discretion

Security mindset

Ambiguity management

Runbooks

KB writing

Education

Bachelor's degree

Tools

AV equipment

Mac management tools

Job description

Anthropic is building a dedicated IT executive support function in San Francisco to deliver white-glove service for executives, ABPs, and board members. You will own intake, runbooks, SLAs, and closure of requests with confidentiality and speed.

The role demands 7+ years in IT support and 3+ years in executive support, macOS familiarity, AV fluency, and a security‑minded, discreet approach to sensitive matters.