Executive IT Support Engineer — White-Glove, Board & AV Ready

Anthropic; San Francisco (CA); On-site; USD 230,000 - 265,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Lovely office space

Job summary

Anthropic is building a dedicated executive support function within IT in San Francisco. The IT Support Engineer will own the end-to-end executive help desk, delivering white-glove service to executives, ABPs, and the board, and collaborating with IT Engineering pods.

You will define the service model, runbooks, intake and escalation paths, and maintain discretion. Strong macOS, security-minded judgment, and on-site presence in SF are required.

Qualifications

• 7+ years IT support experience.
• 3+ years in executive support.
• Experience standing up a service/desk from scratch.
• Experience supporting executives or a board to a white-glove standard.
• Strong macOS and identity/access fundamentals.
• AV setup, verification, and room support under time pressure.
• Security-minded with good judgment on confidentiality.

Responsibilities

• Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members.
• Define the white-glove service model for discretion-sensitive asks and deliver to it, maintaining confidentiality.
• Design the board-meeting AV support playbook with the AV pod and provide AV support for executive rooms and board meetings from setup through live triage.
• Create exec-support runbooks and SLAs to keep the service consistent as it grows.
• Build trusted relationships with ABPs and executive staff and establish clear intake paths.
• Handle ABP escalations and exec-urgent issues calmly, routing into specialist lanes as needed.
• Establish board member device, account, and access setup processes with our Onboarding lane.
• Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage.
• Participate in the Core on-call rotation and contribute to the knowledge base and runbooks.
• Maintain a regular on-site presence in San Francisco.

Skills

IT support

Executive support

White-glove service

macOS administration

Identity & access

SaaS troubleshooting

AV fluency

Education

Bachelor’s degree or equivalent

Tools

AV equipment

Onboarding systems

Ticketing systems

Job description

Anthropic is building a dedicated executive support function within IT in San Francisco. The IT Support Engineer will own the end-to-end executive help desk, delivering white-glove service to executives, ABPs, and the board, and collaborating with IT Engineering pods.

You will define the service model, runbooks, intake and escalation paths, and maintain discretion. Strong macOS, security-minded judgment, and on-site presence in SF are required.