Executive IT Support Engineer – On‑Site (Trading Floor)

Garda Capital Partners LP; Northern, New York (KY, NY); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

Discretionary bonus

Healthcare plan

401(k) matching

Job summary

Garda Capital Partners LP seeks a hands-on Technical Support Engineer to own the New York office technology footprint. You will deliver deskside support for Windows, macOS, mobile devices, and business apps, while coordinating with MSPs and global teams to maintain reliable infrastructure.

You will triage incidents, patch endpoints, manage runbooks, and contribute to security and IT projects. This role requires strong communication, executive-facing support, and the ability to work in a

Qualifications

• 3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.
• Strong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.
• Working understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.
• Ability to prioritize, work independently, and know when to elevate to senior engineers.
• Strong communication skills and professional demeanor supporting executives and investment professionals.
• Ability to lift, move, cable, and install office technology as needed.
• Detail-oriented approach to inventory, documentation, and change execution.

Responsibilities

• Serve as the primary on-site technology contact for New York employees, including traders, investment professionals, executives, and business teams.
• Provide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.
• Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.
• Provide white-glove support during time-sensitive issues, maintaining clear communication and ownership through resolution.
• Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology in coordination with global infrastructure owners.
• Monitor site technology health, troubleshoot, and elevate issues with clear diagnostics and impact information.
• Coordinate office technology changes, moves, installations, and vendor work in line with firm standards.
• Act as the local liaison to Garda's MSP, triaging tickets and driving issues to resolution.
• Support vulnerability remediation, endpoint patching, and other security-related operations under established procedures.
• Participate in incident, change, and problem-management processes, and provide on-site support during technology or security events.
• Maintain accurate runbooks, inventory, and support documentation.
• Contribute to global infrastructure projects, rollouts, migrations, and service improvements.
• Build working knowledge across endpoint, identity, network, and infrastructure domains.
• Participate in shared ownership and follow-the-sun handoffs with teammates in North America, Geneva, and Singapore.
• Identify recurring issues and work with engineering teammates to improve standards and automation.

Skills

Workplace tech

Windows

macOS

Mobile devices

Microsoft 365

Intune

Networking

AV/VC

Identity (AD/Entra ID)

Endpoint security

Prioritization

Independence

Escalation

Executive support

Professional communication

Equipment handling

Inventory management

Documentation

Change management

Job description

Garda Capital Partners LP seeks a hands-on Technical Support Engineer to own the New York office technology footprint. You will deliver deskside support for Windows, macOS, mobile devices, and business apps, while coordinating with MSPs and global teams to maintain reliable infrastructure.

You will triage incidents, patch endpoints, manage runbooks, and contribute to security and IT projects. This role requires strong communication, executive-facing support, and the ability to work in a