Technical Support Engineer

Garda Capital Partners; New York (NY); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Discretionary bonus

Healthcare plan

401(k) matching

Job summary

Garda Capital Partners seeks a Technical Support Engineer in New York to own the on-site technology experience for the NY office and trading floor. You will resolve user issues quickly, coordinate with the Garda MSP, and participate in global infrastructure projects.

The role covers deskside support for Windows, macOS, mobile devices, M365, AV/VC, and network/trading-floor technology, with a focus on reliable, white-glove service for executives and investment professionals.

Qualifications

• 3+ years in workplace technology or site IT operations.
• Experience supporting executives and investment professionals.
• Strong troubleshooting across Windows, macOS, mobile, and AV/VC.

Responsibilities

• Serve as the primary on-site technology contact for New York employees, including traders and executives.
• Provide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.
• Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.
• Provide white-glove support during time-sensitive issues, with clear communication through resolution.
• Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology with global owners.
• Monitor site technology health and escalate issues with diagnostics and impact notes.
• Coordinate office technology changes, moves, installations, and vendor work per standards.

Skills

End-user support

Windows/macOS

Intune enrollment

Microsoft 365

Tools

Intune

Endpoint imaging

Job description

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking a Technical Support Engineer to serve as the primary technology owner for the New York office and trading floor experience. This is a hands-on role focused on high-touch executive-level user support, endpoint and office technology operations, and the local execution of global infrastructure standards. The role will resolve user issues quickly, keep the site's technology reliable, coordinate with local vendors and Garda's MSP, and participate in global infrastructure operations and projects. The role is expected to understand the broader technology landscape and to work as part of a shared-ownership, follow-the-sun infrastructure team and a standalone local help desk.

Position Responsibilities

Workplace & End-User Technology

• Serve as the primary on-site technology contact for New York employees, including traders, investment professionals, executives, and business teams.
• Provide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.
• Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.
• Provide white-glove support during time-sensitive issues, maintaining clear communication and ownership through resolution.
• Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology in coordination with global infrastructure owners.
• Monitor site technology health, troubleshoot, and elevate issues with clear diagnostics and impact information.
• Coordinate office technology changes, moves, installations, and vendor work in line with firm standards.

Operational, Vendor & Security Support

• Act as the local liaison to Garda's MSP, triaging tickets and driving issues to resolution.
• Support vulnerability remediation, endpoint patching, and other security-related operations under established procedures.
• Participate in incident, change, and problem-management processes, and provide on-site support during technology or security events.
• Maintain accurate runbooks, inventory, and support documentation.
• Contribute to global infrastructure projects, rollouts, migrations, and service improvements.
• Build working knowledge across endpoint, identity, network, and infrastructure domains.
• Participate in shared ownership and follow-the-sun handoffs with teammates in North America, Geneva, and Singapore.
• Identify recurring issues and work with engineering teammates to improve standards and automation.

Qualifications & Desired Skills

• 3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.
• Strong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.
• Working understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.
• Ability to prioritize, work independently, and know when to elevate to senior engineers.
• Strong communication skills and professional demeanor supporting executives and investment professionals.
• Ability to lift, move, cable, and install office technology as needed.
• Detail-oriented approach to inventory, documentation, and change execution.

This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.

Base Salary for this role is expected to be between:

$115,000 - $145,000 USD