Technical Support Analyst

Aplaro Ltd; New York (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Healthcare plan

401(k) matching program

Discretionary bonus

Job summary

Garda Capital Partners seeks a Technical Support Analyst based in New York to provide end-user and desktop support for the NY office, covering Windows, macOS, mobile devices, and M365. You will coordinate with the MSP, manage tickets, and support security and infrastructure initiatives across teams.

Ideal candidates have 2+ years in IT support in fast-paced environments, strong troubleshooting, and experience with Intune/SCCM, Active Directory, and security tools.

Qualifications

• 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment.
• Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware.
• Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals.
• Experience supporting executives or trading floor environments.
• Strong communication skills with ability to prioritize and manage multiple tasks under pressure.
• Ability to lift and install IT equipment.
• Experience with endpoint tools (e.g., Intune or SCCM).
• Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf).

Responsibilities

• End-User & Desktop Support: serve as primary IT support for Garda’s New York office, covering Windows, macOS, mobile devices, M365, networking, printing, and AV/VC systems.
• Liaison & MSP Coordination: on-site contact for MSP, triaging tickets, escalations, SLAs, and coordinating resolution across teams.
• Security Support: assist with vulnerability remediation, patching, configuration hardening, MFA, certificates, and access reviews.
• Infrastructure & Projects: collaborate with infra, DevOps, and cloud teams on endpoint, identity, and network initiatives (Intune).

Skills

Windows/macOS support

Microsoft 365

Networking basics

Executive/trading floor support

Security fundamentals

Strong communication

Hardware installation

Intune

SCCM

Active Directory

Tools

Intune

SCCM

Active Directory

Microsoft 365

Linux

Job description

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors.

We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed.

Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results.

Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking a Technical Support Analyst based in our New York Office.

Position Responsibilities

• End-User & Desktop Support: Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.
• Liaison & MSP Coordination: Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.
• Security Support: Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
• Infrastructure & Projects: Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.

Qualifications & Desired Skills

• 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
• Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
• Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
• Experience supporting executives or trading floor environments
• Strong communication skills with ability to prioritize and manage multiple tasks under pressure
• Ability to lift and install IT equipment
• Experience with endpoint tools (e.g., Intune or SCCM)
• Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)

Benefits & Compensation

• This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc.
• Base Salary for this role is expected to be between: $90,000 — $115,000 USD